EMEA Customer Success Manager — Onboarding & Growth

S&P Global, Inc.; Madrid; Presencial; EUR 45.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & Wellness

Flexible downtime

Continuous learning

Invest in your future

Family friendly perks

Beyond the basics

Descripción de la vacante

S&P Global Energy is seeking a Customer Success professional to join our EMEA team in Madrid. You will onboard customers, deliver remote and in-person training sessions, and tailor education to customer workflows, building strong stakeholder relationships to drive adoption and value.

You will monitor customer data in Gainsight, act as a trusted advisor, and collaborate across functions to enhance the overall customer experience.

Formación

• Fluency in English and Spanish is required for effective communication with customers and stakeholders.
• Bachelor's degree in a business-related field is preferred.
• Typically 3+ years of experience in customer success, account management, or a similar role.
• Experience with Gainsight and Salesforce or similar tools is advantageous.
• Industry knowledge in energy, commodities, or finance is a plus.

Responsabilidades

• Engage proactively with customers to understand their needs and maximize value.
• Onboard customers and conduct remote and in-person training sessions tailored to workflows.
• Develop and maintain strong relationships with key stakeholders to drive adoption.
• Monitor customer data to identify opportunities for further engagement and value creation.
• Act as a trusted advisor with insights to enhance customer experience and success.
• Be the voice of the customer to influence product and service improvements.
• Collaborate across functions to create a seamless elevated customer experience.
• Provide proactive support and anticipate challenges before escalation.
• Stay updated on industry trends and product developments to enrich engagements.
• Capture customer engagement activities in Gainsight accurately and promptly.

Conocimientos

Fluent English

Fluent Spanish

Communication skills

Travel flexibility

Customer success

Stakeholder management

Gainsight experience

Salesforce knowledge

Energy knowledge

Educación

Bachelor's degree in business-related discipline

Herramientas

Gainsight

Salesforce

Descripción del empleo

S&P Global Energy is seeking a Customer Success professional to join our EMEA team in Madrid. You will onboard customers, deliver remote and in-person training sessions, and tailor education to customer workflows, building strong stakeholder relationships to drive adoption and value.

You will monitor customer data in Gainsight, act as a trusted advisor, and collaborate across functions to enhance the overall customer experience.