Remote-First Head of Enterprise Customer Success

Talantir; Barcelona; Remote; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Equity units plan

PTO

25 days annual leave + holidays

Remote-first with Bilbao option

Home office stipend €50/month

Sport allowance €400/year

Volunteer days

Private health insurance

Job summary

Appfire, a remote-first software company, is seeking a Manager of Customer Success to lead an enterprise CS team across the EMEA region. You will coach CSMs, build scalable processes, and partner with Channel teams to deliver measurable customer outcomes and revenue growth.

You will foster a culture of coaching, collaboration, and continuous improvement, guiding the organization through migrations, complex engagements, and cross-functional initiatives in a fast-paced environment.

Qualifications

• Proven experience building and scaling a Customer Success org in a high-growth SaaS environment.
• Experience working with/through a partner/channel ecosystem is a major plus.
• Strong data-driven decision-making and KPI monitoring.

Responsibilities

• Build & scale an EMEA CS team and scalable processes, tooling, and playbooks.
• Lead, mentor, and grow a team of CSMs supporting strategic customers and channel partners.
• Drive adoption, retention, and expansion; own a small book of business.
• Manage escalations and maintain executive relationships to ensure customer success.

Skills

CS leadership

Channel partnerships

Enterprise SaaS

Data-driven

Coaching

Cross-functional

Job description

Appfire, a remote-first software company, is seeking a Manager of Customer Success to lead an enterprise CS team across the EMEA region. You will coach CSMs, build scalable processes, and partner with Channel teams to deliver measurable customer outcomes and revenue growth.

You will foster a culture of coaching, collaboration, and continuous improvement, guiding the organization through migrations, complex engagements, and cross-functional initiatives in a fast-paced environment.