Remote Customer Success Manager — SaaS Growth & Retention

Wazuh; Granada; On-site; EUR 40,000 - 62,000; Full time

Benefits offered by this job

100% remote

Home office budget

Career growth opportunities

Collaboration with international ITs

Job summary

Wazuh is seeking a Customer Success Manager to actively engage with clients, guiding onboarding and ensuring long-term satisfaction. You will drive product adoption, manage renewals and expansion opportunities, and collaborate with Sales and AM teams to nurture relationships across a remote, international client base.

Ideal candidates have 1+ year in SaaS/customer success, strong communication, and a proven track record in retaining customers.

Qualifications

• Native or proficient English with excellent communication skills.
• 1+ years in customer success, account management or related SaaS/Cloud/Security role.
• Experience engaging with C-level executives or tech stakeholders.
• Strong problem-solving and ability to guide customers to resolve product issues.
• Proven track record in managing customer accounts, renewals and expansions.
• Tech-savvy with ability to explain technical concepts to diverse audiences.
• Solid understanding of SaaS, cybersecurity, and IT infrastructure concepts.
• Experience collaborating with Channel Partners (Resellers, MSPs).
• Excellent time management and organizational skills with a consultative approach.
• Experience with CS tools and CRM such as Salesforce or Gainsight.

Responsibilities

• Engage with customers to understand needs and guide onboarding.
• Drive long-term satisfaction and retention among clients.
• Deliver periodic health and engagement reports with usage data and metrics for renewals and upsell opportunities.
• Identify expansion opportunities and collaborate with Sales and AM teams.
• Manage customer onboarding and training for smooth product implementation.
• Act as the main point of contact for customer issues and coordinate with support and product teams.

Skills

English proficiency

Account management

Customer success

SaaS knowledge

Communication skills

Problem solving

Tech-savvy

Renewals & expansions

Time management

Team collaboration

Tools

Salesforce

Gainsight

Job description

Wazuh is seeking a Customer Success Manager to actively engage with clients, guiding onboarding and ensuring long-term satisfaction. You will drive product adoption, manage renewals and expansion opportunities, and collaborate with Sales and AM teams to nurture relationships across a remote, international client base.

Ideal candidates have 1+ year in SaaS/customer success, strong communication, and a proven track record in retaining customers.