Remote CSM (UK/Nordics) — Growth & Retention

WorkFlex; España; Remote; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Virtual Stock Options

Monthly budget for co-working space/sports

Flexible work schedule

Remote work from anywhere

Collaborative team culture

Job summary

A dynamic HR tech startup is seeking an experienced Customer Success Manager to join their fully remote team. This role focuses on building strong relationships with customers across the UK and Nordics, ensuring satisfaction and driving retention and growth. Ideal candidates will have 2-3 years of B2B SaaS experience, fluent English, and excellent communication skills. WorkFlex offers competitive salary, stock options, and a work-from-anywhere policy, fostering a trust-based and merit-driven culture.

Qualifications

• 2-3 years of experience as a Customer Success Manager in B2B SaaS.
• Fluent English required; additional languages are a plus.
• Excellent communication, organizational, and analytical skills.

Responsibilities

• Serve as a trusted advisor, guiding customers through onboarding.
• Develop and maintain relationships with customers to ensure satisfaction.
• Identify upselling and cross-selling opportunities.

Skills

Customer Relationship Management

Communication

Analytical Skills

Project Management

Problem-Solving

B2B SaaS Experience

Fluent English

Additional languages (Swedish, Danish, Norwegian, Finnish)

Tools

HubSpot

Excel

Job description

A dynamic HR tech startup is seeking an experienced Customer Success Manager to join their fully remote team. This role focuses on building strong relationships with customers across the UK and Nordics, ensuring satisfaction and driving retention and growth. Ideal candidates will have 2-3 years of B2B SaaS experience, fluent English, and excellent communication skills. WorkFlex offers competitive salary, stock options, and a work-from-anywhere policy, fostering a trust-based and merit-driven culture.