Remote CSM (UK/Nordics) — Growth & Retention

WorkFlex; España; A distancia; EUR 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Virtual Stock Options

Monthly budget for co-working space/sports

Flexible work schedule

Remote work from anywhere

Collaborative team culture

Descripción de la vacante

A dynamic HR tech startup is seeking an experienced Customer Success Manager to join their fully remote team. This role focuses on building strong relationships with customers across the UK and Nordics, ensuring satisfaction and driving retention and growth. Ideal candidates will have 2-3 years of B2B SaaS experience, fluent English, and excellent communication skills. WorkFlex offers competitive salary, stock options, and a work-from-anywhere policy, fostering a trust-based and merit-driven culture.

Formación

• 2-3 years of experience as a Customer Success Manager in B2B SaaS.
• Fluent English required; additional languages are a plus.
• Excellent communication, organizational, and analytical skills.

Responsabilidades

• Serve as a trusted advisor, guiding customers through onboarding.
• Develop and maintain relationships with customers to ensure satisfaction.
• Identify upselling and cross-selling opportunities.

Conocimientos

Customer Relationship Management

Communication

Analytical Skills

Project Management

Problem-Solving

B2B SaaS Experience

Fluent English

Additional languages (Swedish, Danish, Norwegian, Finnish)

Herramientas

HubSpot

Excel

Descripción del empleo

A dynamic HR tech startup is seeking an experienced Customer Success Manager to join their fully remote team. This role focuses on building strong relationships with customers across the UK and Nordics, ensuring satisfaction and driving retention and growth. Ideal candidates will have 2-3 years of B2B SaaS experience, fluent English, and excellent communication skills. WorkFlex offers competitive salary, stock options, and a work-from-anywhere policy, fostering a trust-based and merit-driven culture.