EMEA Customer Success Lead (Remote + Stock Options)

Talantir; Spain; Remote; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Leave Package

Work From Home

Training & Development

Stock Option Plan

Paid Time Off

Job summary

Constructor is seeking a Regional Manager, Customer Success (EMEA) to lead and scale a high-performing CS team across the EMEA region. You will drive renewal and expansion, optimizing search and discovery experiences for enterprise clients and coordinating with product and engineering to deliver measurable outcomes.

You’ll hire, coach, and retain top CS talent, implement scalable processes, and build executive relationships within customer organizations to ensure ongoing adoption and long-term

Qualifications

• Several years of experience working directly with customers and large, complex organisations in a technical environment.
• Proven experience managing and developing Customer Success, Technical Account Management, or Solutions Consulting teams.
• Strong technical curiosity and ability to discuss product functionality with technical and non-technical stakeholders.
• Excellent communication, coaching, and interpersonal skills.
• Ability to understand organisational dynamics, prioritise effectively, and align stakeholders around clear outcomes.
• Strong influencing skills and ability to motivate teams and cross-functional partners.
• Proactive, solutions-oriented mindset with ability to learn quickly in a fast-moving environment.
• Genuine enjoyment of working with customers and solving new problems.
• Bonus: Fluency in multiple languages; ability to work EMEA hours.

Responsibilities

• Lead, coach, and develop a team of Customer Success Managers across EMEA.
• Ensure customers go live and continue to see measurable value from Constructor's product.
• Drive high standards of customer experience, adoption, and engagement across the region.
• Implement scalable processes and best practices to support team growth and improve service quality.
• Build and maintain executive relationships within customer organisations.
• Reinforce Constructor's value proposition throughout the customer lifecycle.
• Act as escalation point for complex customer challenges and lead from the front.
• Navigate enterprise stakeholder environments and align customers around shared goals.
• Partner with Product and Engineering to prioritise customer-impacting work and manage requests.
• Identify opportunities to improve onboarding, integrations, and ongoing optimisation.

Skills

Customer Success leadership

Stakeholder management

Cross-functional collaboration

Communication & coaching

Problem solving & prioritisation

Multilingual fluency (bonus)

EMEA hours availability

Job description

Constructor is seeking a Regional Manager, Customer Success (EMEA) to lead and scale a high-performing CS team across the EMEA region. You will drive renewal and expansion, optimizing search and discovery experiences for enterprise clients and coordinating with product and engineering to deliver measurable outcomes.

You’ll hire, coach, and retain top CS talent, implement scalable processes, and build executive relationships within customer organizations to ensure ongoing adoption and long-term