Senior Customer Success Manager, International

Tremendous; España; Remote; EUR 85,000 - 140,000; Full time

Benefits offered by this job

Fully remote

Global team

Equity

Job summary

Tremendous is seeking a Senior Customer Success Manager to onboard, retain, and grow high-value international clients. You’ll own relationships for EMEA and India, with selected accounts in other Asian markets where hours align. You’ll collaborate with the International team and work outside US hours as needed.

You’ll join a remote-first culture focused on scalable CS processes and strong client outcomes, with collaboration across Sales, Product, and Support.

Qualifications

• 4+ years in Customer Success or related role.
• Experience managing enterprise/high-value customers.
• Proven onboarding and implementation leadership.
• Strong commercial judgment and communication.
• Excellent English; residence on US East Coast, UK, or Spain.
• Willing to align with 6am–2pm ET if US-based; or local hours with US overlap.
• Ability to manage complex client relationships remotely.
• Bonus: German/French/Spanish fluency.
• Experience with SaaS, fintech, APIs, or payments.

Responsibilities

• Lead onboarding and launch planning for high-value clients.
• Own enterprise and mid-market relationships.
• Run recurring meetings and monitor account health.
• Retain business and identify expansion.
• Coordinate across Sales, Solutions Eng., Product, Support, Ops.
• Run proactive calls during agreed hours for EMEA/India.
• Document and improve international CS processes.

Job description

Tremendous is the global platform built for businesses to send thousands of payouts to anyone, anywhere, for free. We're trusted by 20,000 organizations like Atlassian, MIT, and United Way to deliver gift cards and money to millions of recipients worldwide.

Our customers (researchers, marketers, HR teams, nonprofits, and platform businesses) rave about how fast and easy Tremendous is to use. Check out our ratings on G2.

Tremendous is profitable and growing without outside investors. We're a fully remote, high-documentation, low-meeting culture, which means more time for what matters in both your professional and personal life. The team agrees- our employee NPS is in the high 80s.

About the role

We're hiring a Senior Customer Success Manager to onboard, retain, and grow high-value international clients. You'll be the primary CSM for EMEA and Indian clients, with selected accounts in other Asian markets where working hours align. You'll own those relationships from late-stage sales through implementation and ongoing growth.

You’ve joined our Customer Success team, with day-to-day support from your manager and the broader Success team. You'll also work closely with the International team, joining relevant meetings and getting help with questions and escalations outside US working hours.

What you'll do

• Lead onboarding and launch planning for high-value clients.

• Own a portfolio of enterprise and mid-market relationships.

• Run recurring meetings and monitor account health.

• Retain business and find expansion opportunities.

• Coordinate complex needs across Sales, Solutions Engineering, Product, Support, and Operations.

• Run proactive calls during agreed working hours for clients in EMEA, India, and other assigned markets.

• Improve and document our international Customer Success processes.

What you'll bring

• 4+ years in Customer Success, Account Management, or a related role

• Experience managing enterprise or high-value B2B customers

• A record of leading complex onboarding and implementation work

• Strong commercial judgment and communication skills

• Excellent English and residence on the US East Coast, in the UK, or in Spain

• A sustainable commitment to 6am-2pm ET if based in the US. In the UK or Spain, availability for normal or later local business hours with regular US team overlap; we'll agree on the exact schedule during hiring.

• The ability to manage complex client relationships independently in a remote environment

• German, French, or Spanish fluency is a plus.

• Experience with SaaS, fintech, APIs, or payments is also helpful.

You’ll thrive here if you

• Own outcomes without waiting for direction.

• Keep complex implementations organized.

• Stay calm and credible in difficult situations.

• Balance customer needs with commercial judgment.

• Enjoy building processes other people can use.

What's cool about the role

• Competitive pay and equity. Base salary for this role:

  • US: $160k to $220k.

  • UK: £100k - £150k

  • Spain: €85k - €140k

• Fully remote. Work from anywhere in Spain, the UK, or EST United States.

• Great culture. Read more about how we work in our public handbook.