Senior Field Ops & Service Account Engineer (Madrid)

MERMEC, Inc.; Rivas-Vaciamadrid; Presencial; EUR 50.000 - 55.000; Jornada completa

Descripción de la vacante

MERMEC, Inc. in Madrid seeks a Service Account Engineer and Field Operations Coordinator to drive delivery of projects across Spain, ensuring KPIs and contractual obligations are met.

You will lead a newly formed team, coordinate technicians and subcontractors, train staff, and collaborate with the Italian Service Account Engineer on training and warranty phases. The role requires night shifts, weekend work, travel up to 30%, and a base in Madrid to manage on-site activities and customer

Formación

• Six or more years in similar roles in electronics, automotive, railway or oil & gas.
• Fluent Spanish and English written and spoken.
• Willingness to travel up to 30% within Spain and be based in Madrid.
• Strong leadership and team management capabilities.

Responsabilidades

• Achieve targets and meet contract deadlines.
• Coordinate and schedule the team and on-site activities.
• Plan and monitor all activities required for contract execution.
• Interact with the Italian team during warranty and commissioning phases.
• Act as the on-site customer point of contact throughout the project duration.
• Provide technical advisory support to customers.
• Manage field spares and tools through coordinated team members.
• Propose product and process improvements with a 360-degree perspective.
• Support team training and professional development.
• Manage and monitor team performance.

Conocimientos

Electronics background

6+ years experience

Bilingual English/Spanish

Leadership

Team management

Customer-focused

Problem solving

Travel willingness

Strong communication

Herramientas

Windows OS

LabVIEW

Descripción del empleo

MERMEC, Inc. in Madrid seeks a Service Account Engineer and Field Operations Coordinator to drive delivery of projects across Spain, ensuring KPIs and contractual obligations are met.

You will lead a newly formed team, coordinate technicians and subcontractors, train staff, and collaborate with the Italian Service Account Engineer on training and warranty phases. The role requires night shifts, weekend work, travel up to 30%, and a base in Madrid to manage on-site activities and customer