Field Ops Lead: Service Account Engineer (Madrid)

MERMEC, Inc.; Villalbilla; Presencial; EUR 50.000 - 55.000; Jornada completa

Descripción de la vacante

Mermec is seeking a Service Account Engineer and Field Operations Coordinator to lead a new project and team in Spain, coordinating technicians and subcontractors across the country from Madrid. The role requires night shifts and weekends with up to 30% travel within Spain, ensuring customer satisfaction and contract execution.

The successful candidate will collaborate with the Italian team for warranty and commissioning, driving technical advisory support and continuous improvements while

Formación

• Strong technical background in Electronics, Computer Science, Information Technology, or Mechanical Engineering.
• At least 6 years of experience in similar roles within electronics, automotive, railway, or oil & gas industries.
• Fluent written and spoken Spanish and English (mandatory), with strong communication skills.
• Organized, results-oriented, reliable, able to work under pressure, and with a continuous improvement mindset.
• Willingness to acquire in-depth knowledge of Mermec systems and internal processes.
• Customer-focused approach to ensure customer satisfaction while supporting profitability.
• Strong leadership and team management capabilities.

Responsabilidades

• Achieve targets and meet contract deadlines.
• Coordinate and schedule the team and on-site activities, including logistical aspects.
• Plan and monitor all activities required for contract execution.
• Interact with the Italian team during warranty and commissioning phases.
• Act as the on-site customer point of contact throughout the project duration.
• Provide technical advisory support to customers.
• Manage field spare parts and tools through the coordinated team members.
• Propose product and process improvements from a 360-degree perspective.
• Support team training and professional development.
• Manage and monitor team performance.

Conocimientos

Leadership

Team management

Project coordination

Customer-focused

Bilingual Spanish/English

Problem solving

Continuous improvement

Travel readiness

Herramientas

Windows OS

LabVIEW

Descripción del empleo

Mermec is seeking a Service Account Engineer and Field Operations Coordinator to lead a new project and team in Spain, coordinating technicians and subcontractors across the country from Madrid. The role requires night shifts and weekends with up to 30% travel within Spain, ensuring customer satisfaction and contract execution.

The successful candidate will collaborate with the Italian team for warranty and commissioning, driving technical advisory support and continuous improvements while