Madrid-based Field Operations Engineer & Service Account Lead

MERMEC, Inc.; As Catro Rúas; Presencial; EUR 50.000 - 55.000; Jornada completa

Descripción de la vacante

Mermec is seeking a Service Account Engineer and Field Operations Coordinator in Spain to lead on-site activities, coordinate technicians and subcontractors, and ensure project KPIs are met. The role requires travel across the country, night shifts and weekend work, and close collaboration with the Italian team for training and coordination.

You will manage customer relationships, provide technical advisory support, and drive continuous improvement while ensuring profitability and high service

Formación

• Fluent written and spoken Spanish and English (mandatory).
• At least 6 years of experience in similar roles within electronics, automotive, railway, or oil & gas.
• Willingness to be based in Madrid and travel up to ~30% within Spain.

Responsabilidades

• Achieve targets and meet contract deadlines.
• Coordinate and schedule the team and on-site activities, including logistics.
• Plan and monitor all activities required for contract execution.
• Interact with the Italian team during warranty and commissioning phases.
• Act as the on-site customer point of contact throughout the project duration.
• Provide technical advisory support to customers.
• Manage field spare parts and tools through coordinated team members.
• Propose product and process improvements with a 360-degree perspective.
• Support team training and professional development.
• Monitor and evaluate team performance.

Conocimientos

Leadership

Team management

Communication skills

Customer-focused

Problem-solving

Continuous improvement

Educación

Bachelor's degree in Electronics/CS/IT/Mech

Herramientas

Windows OS

Network troubleshooting

LabVIEW

Data processing software

Descripción del empleo

Mermec is seeking a Service Account Engineer and Field Operations Coordinator in Spain to lead on-site activities, coordinate technicians and subcontractors, and ensure project KPIs are met. The role requires travel across the country, night shifts and weekend work, and close collaboration with the Italian team for training and coordination.

You will manage customer relationships, provide technical advisory support, and drive continuous improvement while ensuring profitability and high service