Senior EMEA Revenue & Operations Lead

Deel; España; Híbrido; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock grants

Flexible office membership (IWG)

Additional perks by country

Descripción de la vacante

Deel is seeking an experienced Customer Operations professional to protect revenue by monitoring account health at scale and surfacing product patterns across a high-volume portfolio. You will act as the internal operations engine to ensure clients stay, grow, and trust Deel.

Join a fast-growth SaaS environment where AI tools and data analytics drive efficiency, adoption, and revenue activation across portfolios, with hybrid work options and global impact.

Formación

• Minimum 5+ years in customer operations, account management, or B2B SaaS at SMB/Mid‑Market scale.
• Experience managing high-volume portfolios where breadth and process are as critical as individual account depth.
• Background in fast-growth SaaS, HR tech/payroll, customer success operations, or high-volume account management.
• Strong analytical skills with proficiency in Snowflake, Looker, or equivalent tools; ability to quickly distinguish urgent operational risk from routine noise.
• Demonstrated experience leveraging AI tools to increase efficiency and drive measurable results (data analysis, pattern identification, operational automation).
• Reliable, accountable operator who acts on data insights without waiting to be prompted; proven track record resolving cross‑functional problems without direct authority.

Responsabilidades

• Watch data across portfolio of assigned accounts and book of business; spot problems early in data and act before clients surface issues, protecting revenue.
• Work alongside Expansion Account Executives by providing account health summaries, flagging risks, and surfacing commercial context they need before client conversations.
• Identify patterns across multiple accounts that signal product problems, not one-off issues; translate customer experience into structured feedback for Engineering and Product teams.
• Track whether customers are getting real value from implementation; identify adoption gaps, flag proactive growth opportunities, and drive revenue activation across portfolio.
• Ensure operational standards are met across portfolio: customer requests closed on time, account records current, nothing falling through gaps; establish systems to maintain consistency.
• Leverage data and AI tools to increase efficiency and drive measurable operational improvements; demonstrate willingness to experiment with new tools to solve problems at scale.

Conocimientos

Data analytics

Account management

SaaS operations

AI tools

Problem solving

Cross-functional

Herramientas

Snowflake

Looker

Descripción del empleo

Deel is seeking an experienced Customer Operations professional to protect revenue by monitoring account health at scale and surfacing product patterns across a high-volume portfolio. You will act as the internal operations engine to ensure clients stay, grow, and trust Deel.

Join a fast-growth SaaS environment where AI tools and data analytics drive efficiency, adoption, and revenue activation across portfolios, with hybrid work options and global impact.