Customer Operations Manager, Enterprise | EMEA

Deel; España; Presencial; EUR 45.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock grant opportunities

Flexible working office membership

Additional country-specific perks

Descripción de la vacante

Deel is the all-in-one payroll and HR platform for global teams. We are looking for a Customer Operations Manager to drive excellence across a diverse portfolio, owning revenue protection strategies and scalable process improvements while mentoring junior team members.

You will partner with product and sales to surface customer insights, shape the product roadmap, and enhance customer satisfaction across regions in a fast-growing, inclusive culture.

Formación

• 3-5 years of customer operations, account management, or customer success experience.
• Proven ability to manage a diverse, complex portfolio of accounts.
• Strong analytical skills with SQL, Looker, or equivalent data tools.
• Experience mentoring or coaching junior team members.
• Ability to identify and drive process improvements and measure outcomes.
• Strategic thinker with the ability to spot patterns across accounts.
• Excellent communication skills to influence cross-functional teams and leadership.

Responsabilidades

• Own diverse portfolio of accounts; set operational standards for your book, proactively manage account health, and drive revenue retention through operational excellence.
• Identify systemic operational patterns across portfolio; lead cross‑functional initiatives to resolve product issues and improve customer experience at scale.
• Develop and mentor Customer Operations Manager I team members; provide coaching on account management, data analysis, and cross‑functional collaboration.
• Analyze portfolio‑wide data to surface trends, predict churn risk, and recommend preventative strategies; track impact of interventions.
• Partner with product and sales teams to surface customer insights and shape product roadmap decisions based on customer needs and usage patterns.
• Establish operational best practices for your territory; design and implement improved processes that increase team efficiency and customer satisfaction.

Conocimientos

SQL

Looker

Data analysis

Descripción del empleo

Who We Are Is What We Do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Who We Are Is What We Do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world‑class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Capterra, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought‑after leader in the transformation of global work.

Summary

Responsible for driving operational excellence and continuous improvement across a diverse portfolio of customer accounts. You own revenue protection strategy for your book of business, identify process improvements at scale, and mentor junior team members.

Responsibilities

• Own diverse portfolio of accounts; set operational standards for your book, proactively manage account health, and drive revenue retention through operational excellence
• Identify systemic operational patterns across portfolio; lead cross‑functional initiatives to resolve product issues and improve customer experience at scale
• Develop and mentor Customer Operations Manager I team members; provide coaching on account management, data analysis, and cross‑functional collaboration
• Analyze portfolio‑wide data to surface trends, predict churn risk, and recommend preventative strategies; track impact of interventions
• Partner with product and sales teams to surface customer insights and shape product roadmap decisions based on customer needs and usage patterns
• Establish operational best practices for your territory; design and implement improved processes that increase team efficiency and customer satisfaction

Qualifications

• 3-5 years of customer operations, account management, or customer success experience
• Proven track record managing diverse, complex portfolio of accounts
• Strong analytical skills with proficiency in SQL, Looker, or equivalent tools; ability to independently pull and analyze data
• Experience mentoring or coaching junior team members; comfortable providing feedback and developing others
• Demonstrated ability to identify and drive process improvements; track record of implementing changes and measuring outcomes
• Strategic thinker who sees connections across accounts and identifies patterns others miss
• Excellent communication skills; able to influence cross‑functional teams and present insights to leadership

Total Rewards

• Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission.
• Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market‑aligned conversion.
• Final pay is based on objective, job‑related criteria including experience, skills, and location.
• We don't ask about salary history. Offers are based on the role and what you bring to it.

Some things you'll enjoy

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• Optional flexible working office membership, with IWG

At Deel, we're an equal‑opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel‑specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up‑to‑date job listings at Deel by visiting our careers page.

Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email ([e-mail]) and a team member will be in touch to ensure your equal participation.

As part of our hiring process, we primarily rely on interviews and role‑related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.

This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy.

• For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT