Global Operations Lead: Drive Automation & Scale

Deel; España; Híbrido; EUR 77.000 - 112.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock grant opportunities

Flexible working office membership

Descripción de la vacante

Deel is seeking an experienced Operations Lead to manage day-to-day workflows, drive automation, and collaborate with cross-functional teams across our global platform. You will optimize processes, monitor KPIs, and help scale our SaaS workforce infrastructure worldwide.

Ideal candidates bring 5+ years in fast-paced ops, strong analytical skills, and a bias for action. The role offers flexible work arrangements and opportunities to influence compliance, efficiency, and customer experience.

Formación

• 5+ years of experience in operations, preferably in Tech/FinTech startups.
• Demonstrated ability to manage and mentor small to mid-sized teams.
• KPI-driven with experience tracking and improving performance metrics.
• Exposure to process automation and operational tooling.
• Background in FinTech, consulting, banking, or fast-paced startups preferred.
• Strong analytical skills with ability to turn data into insights (SQL a plus).
• Collaborative team player with high energy and a bias for action.

Responsabilidades

• Manage day-to-day operational workflows and identify areas for efficiency improvements.
• Support automation initiatives to reduce manual processes and improve accuracy and speed.
• Partner with cross-functional teams to streamline tools and processes for both internal teams and customers.
• Ensure adherence to operational controls, compliance requirements, and risk management practices.
• Contribute to fraud prevention and regulatory alignment efforts by maintaining strong operational standards.
• Monitor operational performance metrics and, if required, elevate risks or gaps to leadership.
• Drive customer-focused process improvements to enhance turnaround times, resolution quality, and escalation handling.
• Expand and improve self-service options to reduce dependency on manual support.
• Implement regular feedback loops to capture insights and inform continuous improvement.
• Coordinate operational readiness for new product or market launches, working closely with cross-functional stakeholders.
• Assist with go-to-market initiatives by removing bottlenecks and ensuring smooth adoption.
• Track and report operational outcomes, providing insights and recommendations to leadership.
• Execute operational projects and strategic initiatives in collaboration with senior leaders.

Conocimientos

Team leadership

KPI tracking

Process automation

Analytical skills

SQL familiarity

Bias for action

Collaborative teamwork

Descripción del empleo

Deel is seeking an experienced Operations Lead to manage day-to-day workflows, drive automation, and collaborate with cross-functional teams across our global platform. You will optimize processes, monitor KPIs, and help scale our SaaS workforce infrastructure worldwide.

Ideal candidates bring 5+ years in fast-paced ops, strong analytical skills, and a bias for action. The role offers flexible work arrangements and opportunities to influence compliance, efficiency, and customer experience.