Strategic Customer Operations Manager

Deel; España; Híbrido; EUR 69.000 - 94.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock grant opportunities

Flexible working office membership

Comprehensive benefits depending on地域

Descripción de la vacante

Deel is seeking a dynamic client growth professional who will be the face and voice of Deel for our clients, both internally and externally. You’ll build genuine relationships and convert them into opportunities for long-term revenue growth, while acting as a trusted advisor on operational and product-related issues.

You will champion new products, onboard clients to Deel capabilities, and drive expansion. This role requires comfort with data, collaboration across teams, and a passion for

Formación

• 1-3+ years of experience in customer-facing roles.
• Ability to manage and prioritize high volumes of requests.
• Experience in fast-growth startups, payroll companies, top-tier consulting, or finance.
• Relationship-builder who remains calm under pressure and celebrates partners’ successes.
• Quantitatively inclined and data savvy.
• Self-starter with a growth mentality and high responsibility.
• Strong track record of achievement and impact.
• Strong analytical foundation with data synthesis skills.
• Curious by nature and focused on making an impact.

Responsabilidades

• Manage and foster relationships with client accounts as part of our growth function.
• Build relationships and strategically navigate clients through their experience journey.
• Train your clients on Deel processes and how to navigate the Deel platform to meet their needs.
• Lead client interactions with product adoption and future growth in mind, reinforcing Deel values.
• Strengthen relationships with accounts, solve challenges, and help reduce churn.
• Become a trusted partner to accounts, understand business needs, and act as a mini project manager.
• Collaborate with Account Executives, Strategic CSMs and onboarding teams to help Deel grow.
• Be an advocate for Deel and relay customer insights to Revenue and product teams.

Conocimientos

Relationship builder

Data-driven

Analytical mindset

Self-starter

Growth mindset

High responsibility

Crisis management

Cross-functional collaboration

Descripción del empleo

Deel is seeking a dynamic client growth professional who will be the face and voice of Deel for our clients, both internally and externally. You’ll build genuine relationships and convert them into opportunities for long-term revenue growth, while acting as a trusted advisor on operational and product-related issues.

You will champion new products, onboard clients to Deel capabilities, and drive expansion. This role requires comfort with data, collaboration across teams, and a passion for