Global Customer Operations Lead

Deel; España; Presencial; EUR 56.000 - 82.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock grant opportunities

Flexible office membership (IWG)

Country-based perks

Descripción de la vacante

Deel is seeking a customer-focused professional to be the face and voice of Deel for our clients, internally and externally. You will build genuine, durable relationships and convert them into long-term revenue growth while acting as a trusted advisor for operational and product guidance.

You will champion customer needs, collaborate with internal teams, and drive adoption of Deel’s platform features to enhance the customer experience and retention.

Formación

• Minimum 2+ years of relevant work experience, including client-facing experience.
• Experience in fast-growth startups, top-tier management consulting, investment banking, or private equity is a plus.
• Strong relationship-building skills and customer-centric mindset.
• Quantitatively inclined and data savvy; able to draw insights from complex data sets.
• Self-starter with a growth mentality and high sense of responsibility.
• Proven track record of achievement and impact in past roles.
• Strong analytical foundation and curiosity to make an impact.

Responsabilidades

• Handle a high volume of small spend accounts and grow relationships.
• Identify risks that could lead to customer churn and address them.
• Build relationships with clients, uncover pain points, and identify growth opportunities.
• Represent the voice of the customer to product and internal stakeholders.
• Provide a high-quality day-to-day experience for customers.
• Coordinate with internal teams to ensure timely responses to requests.
• Drive platform feature adoption to improve retention and satisfaction.

Conocimientos

Client-facing experience

Relationship building

Data-driven

Analytical mindset

Growth mindset

High responsibility

Track record

Curiosity

Descripción del empleo

Deel is seeking a customer-focused professional to be the face and voice of Deel for our clients, internally and externally. You will build genuine, durable relationships and convert them into long-term revenue growth while acting as a trusted advisor for operational and product guidance.

You will champion customer needs, collaborate with internal teams, and drive adoption of Deel’s platform features to enhance the customer experience and retention.