Enterprise Customer Operations Lead, EMEA

Deel; España; Presencial; EUR 45.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock grant opportunities

Flexible working office membership

Additional country-specific perks

Descripción de la vacante

Deel is the all-in-one payroll and HR platform for global teams. We are looking for a Customer Operations Manager to drive excellence across a diverse portfolio, owning revenue protection strategies and scalable process improvements while mentoring junior team members.

You will partner with product and sales to surface customer insights, shape the product roadmap, and enhance customer satisfaction across regions in a fast-growing, inclusive culture.

Formación

• 3-5 years of customer operations, account management, or customer success experience.
• Proven ability to manage a diverse, complex portfolio of accounts.
• Strong analytical skills with SQL, Looker, or equivalent data tools.
• Experience mentoring or coaching junior team members.
• Ability to identify and drive process improvements and measure outcomes.
• Strategic thinker with the ability to spot patterns across accounts.
• Excellent communication skills to influence cross-functional teams and leadership.

Responsabilidades

• Own diverse portfolio of accounts; set operational standards for your book, proactively manage account health, and drive revenue retention through operational excellence.
• Identify systemic operational patterns across portfolio; lead cross‑functional initiatives to resolve product issues and improve customer experience at scale.
• Develop and mentor Customer Operations Manager I team members; provide coaching on account management, data analysis, and cross‑functional collaboration.
• Analyze portfolio‑wide data to surface trends, predict churn risk, and recommend preventative strategies; track impact of interventions.
• Partner with product and sales teams to surface customer insights and shape product roadmap decisions based on customer needs and usage patterns.
• Establish operational best practices for your territory; design and implement improved processes that increase team efficiency and customer satisfaction.

Conocimientos

SQL

Looker

Data analysis

Descripción del empleo

Deel is the all-in-one payroll and HR platform for global teams. We are looking for a Customer Operations Manager to drive excellence across a diverse portfolio, owning revenue protection strategies and scalable process improvements while mentoring junior team members.

You will partner with product and sales to surface customer insights, shape the product roadmap, and enhance customer satisfaction across regions in a fast-growing, inclusive culture.