EMEA Customer Operations Leader

Deel; España; Presencial; EUR 73.000 - 103.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock grant opportunities

Optional flexible office membership

Descripción de la vacante

Deel is seeking a client-facing Account Manager to manage a diverse portfolio in our growth market. You will build durable relationships, gather product feedback, and drive adoption of platform features to improve retention.

You’ll coordinate with internal stakeholders to deliver a high-quality customer experience while identifying opportunities for revenue growth. The role requires 4+ years in client-facing roles and strong analytical skills.

Formación

• 4+ years of relevant work experience, including client-facing experience.
• Strong communication and relationship-building skills with stakeholders at all levels.
• Analytical mindset with ability to draw insights from data and turn into actions.

Responsabilidades

• Accounts: manage a diverse portfolio of accounts in the market segment.
• Risk: identify risks leading to customer churn and coordinate resolution with stakeholders.
• Relationships: build relationships with key stakeholders and conduct regular business reviews.
• Product: relay customer feedback to product and ops teams to drive improvements.
• Deliver high-quality customer experiences day-to-day and ensure timely responses to requests.
• Drive adoption of platform features to improve retention and value for clients.

Conocimientos

Client-facing experience

Relationship building

Data-driven / analytics

Cross-functional collaboration

Descripción del empleo

Deel is seeking a client-facing Account Manager to manage a diverse portfolio in our growth market. You will build durable relationships, gather product feedback, and drive adoption of platform features to improve retention.

You’ll coordinate with internal stakeholders to deliver a high-quality customer experience while identifying opportunities for revenue growth. The role requires 4+ years in client-facing roles and strong analytical skills.