Senior Customer Operations Manager | EMEA

Deel; España; Híbrido; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock grants

Flexible office membership (IWG)

Additional perks by country

Descripción de la vacante

Deel is seeking an experienced Customer Operations professional to protect revenue by monitoring account health at scale and surfacing product patterns across a high-volume portfolio. You will act as the internal operations engine to ensure clients stay, grow, and trust Deel.

Join a fast-growth SaaS environment where AI tools and data analytics drive efficiency, adoption, and revenue activation across portfolios, with hybrid work options and global impact.

Formación

• Minimum 5+ years in customer operations, account management, or B2B SaaS at SMB/Mid‑Market scale.
• Experience managing high-volume portfolios where breadth and process are as critical as individual account depth.
• Background in fast-growth SaaS, HR tech/payroll, customer success operations, or high-volume account management.
• Strong analytical skills with proficiency in Snowflake, Looker, or equivalent tools; ability to quickly distinguish urgent operational risk from routine noise.
• Demonstrated experience leveraging AI tools to increase efficiency and drive measurable results (data analysis, pattern identification, operational automation).
• Reliable, accountable operator who acts on data insights without waiting to be prompted; proven track record resolving cross‑functional problems without direct authority.

Responsabilidades

• Watch data across portfolio of assigned accounts and book of business; spot problems early in data and act before clients surface issues, protecting revenue.
• Work alongside Expansion Account Executives by providing account health summaries, flagging risks, and surfacing commercial context they need before client conversations.
• Identify patterns across multiple accounts that signal product problems, not one-off issues; translate customer experience into structured feedback for Engineering and Product teams.
• Track whether customers are getting real value from implementation; identify adoption gaps, flag proactive growth opportunities, and drive revenue activation across portfolio.
• Ensure operational standards are met across portfolio: customer requests closed on time, account records current, nothing falling through gaps; establish systems to maintain consistency.
• Leverage data and AI tools to increase efficiency and drive measurable operational improvements; demonstrate willingness to experiment with new tools to solve problems at scale.

Conocimientos

Data analytics

Account management

SaaS operations

AI tools

Problem solving

Cross-functional

Herramientas

Snowflake

Looker

Descripción del empleo

Who We Are Is What We Do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought‑ahead leader in the transformation of global work.

Summary

Responsible for protecting revenue by monitoring account health at scale, resolving operational risk early, and surfacing product patterns across a high-volume portfolio. You operate as the internal operations engine that ensures clients stay, grow, and trust Deel.

Responsibilities

• Watch data across portfolio of assigned accounts and book of business; spot problems early in data and act before clients surface issues, protecting revenue
• Work alongside Expansion Account Executives by providing account health summaries, flagging risks, and surfacing commercial context they need before client conversations
• Identify patterns across multiple accounts that signal product problems, not one-off issues; translate customer experience into structured feedback for Engineering and Product teams
• Track whether customers are getting real value from implementation; identify adoption gaps, flag proactive growth opportunities, and drive revenue activation across portfolio
• Ensure operational standards are met across portfolio: customer requests closed on time, account records current, nothing falling through gaps; establish systems to maintain consistency
• Leverage data and AI tools to increase efficiency and drive measurable operational improvements; demonstrate willingness to experiment with new tools to solve problems at scale

Qualifications

• Minimum 5+ years in customer operations, account management, or B2B SaaS at SMB/Mid‑Market scale
• Experience managing high-volume portfolios where breadth and process are as critical as individual account depth
• Background in fast-growth SaaS, HR tech/payroll, customer success operations, or high-volume account management
• Strong analytical skills with proficiency in Snowflake, Looker, or equivalent tools; ability to quickly distinguish urgent operational risk from routine noise
• Demonstrated experience leveraging AI tools to increase efficiency and drive measurable results (data analysis, pattern identification, operational automation)
• Reliable, accountable operator who acts on data insights without waiting to be prompted; proven track record resolving cross‑functional problems without direct authority
• Clear communicator driven by revenue impact outcomes, not activity metrics; comfortable with ambiguity and fast‑paced environments

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

• Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On‑Target Earnings (OTE), inclusive of base salary and target commission.
• Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market‑aligned conversion.
• Final pay is based on objective, job‑related criteria including experience, skills, and location.
• We don't ask about salary history. Offers are based on the role and what you bring to it.

Some things you'll enjoy

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• Optional flexible working office membership, with IWG

At Deel, we're an equal‑opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
Unless otherwise agreed, we will communicate with job applicants using Deel‑specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up‑to‑date job listings at Deel by visiting our careers page.
Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email ([e-mail]) and a team member will be in touch to ensure your equal participation.
As part of our hiring process, we primarily rely on interviews and role‑related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.
This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy.

• For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT