Russian Speaking Player Support Agent for Gaming - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; Presencial; EUR 20.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Relocation package (flight, transfer,

Fully paid training

Monthly performance bonus

Descripción de la vacante

Mercier Consultancy Group seeks a Russian-speaking Player Support Specialist for Gaming Accounts in Sofia. You will deliver technical and gameplay assistance, handle inquiries via multiple channels, and maintain up-to-date knowledge of games and security protocols to help players quickly and accurately.

The role offers full relocation support, a competitive salary, and ongoing training in a dynamic Gaming & Esports environment.

Formación

• Native or fluent Russian (written and spoken).
• Experience in customer support, preferably gaming/esports.
• Willingness to relocate to Sofia, Bulgaria.

Responsabilidades

• Provide high-quality technical and gameplay assistance to users in Gaming & Esports.
• Manage player inquiries via live chat, email, and ticketing systems with focus on high resolution rates.
• Maintain knowledge of game mechanics, platform updates, and security protocols to assist players effectively.
• Escalate critical gameplay issues and server-side bugs to development teams.

Conocimientos

Russian language

Customer support

Gaming knowledge

Communication

Herramientas

Ticketing systems

Live chat software

Descripción del empleo

Russian Speaking Player Support Specialist for Gaming Account

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging elite talent with industry-leading organizations across Europe. We specialize in high-impact recruitment and BPO solutions, ensuring our partners achieve operational excellence while offering candidates unparalleled career growth opportunities.

Job Overview

We are currently searching for a passionate professional to join a top-tier client for a Russian Speaking Player Support Specialist for Gaming Account position in Bulgaria. This role is a perfect match for individuals seeking to elevate their career in the dynamic Gaming & Esports industry while enjoying a fully supported relocation experience.

Key Responsibilities

• Provide high-quality technical and gameplay assistance to users in the Gaming & Esports sector.
• Manage player inquiries via live chat, email, and ticketing systems with a focus on high resolution rates.
• Maintain deep knowledge of game mechanics, platform updates, and account security protocols to assist players effectively.
• Escalate critical gameplay issues and server-side bugs to the relevant development teams.
• Ensure all interactions reflect the premium brand identity of the gaming titles represented.
• Monitor community sentiment and report recurring player feedback to stakeholders within the organization.
• Contribute to the continuous improvement of the support knowledge base for Russian-speaking users.
• Native or fluent Russian (spoken and written).
• Valid EU passport (mandatory).
• Proven passion for the Gaming & Esports industry with an understanding of current gaming trends.
• Strong communication skills and a customer-centric mindset suitable for high-pressure support environments.
• Ability to relocate to Sofia for this on-site Russian Speaking Player Support Specialist for Gaming Account position in Bulgaria.
• Tech-savvy individual with proficiency in common digital communication and gaming platforms.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training on the latest industry standards.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) to support your move for one of the most exciting jobs in Bulgaria.
• Monthly Performance Bonus.
• Dynamic work culture within the thriving Gaming & Esports sector in Sofia.
• And Much More

Life in Bulgaria

Living in Bulgaria offers a unique blend of historical charm and modern urban convenience, making it one of the most attractive destinations for expatriates. When searching for Russian-speaking jobs abroad, you will find that Bulgaria provides an excellent work-life balance, beautiful mountain landscapes, and a vibrant social scene that welcomes professionals from all over the world.

Our relocation support ensures a seamless transition, allowing you to focus on enjoying the high quality of life and affordable cost of living that Bulgaria is famous for. From the culinary delights to the welcoming expat community, choosing a career in Bulgaria is a decision that pays off both personally and professionally.