Italian Speaking Player Support Agent Gaming Account - Work In Sofia, Bulgaria

Mercier Consultancy MD; España; Presencial; EUR 24.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Monthly Salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

Career progression opportunities

Dynamic, international work climate

Descripción de la vacante

Mercier Consultancy Group seeks an Italian Speaking Player Support Specialist for a Gaming Account in Bulgaria. You will provide high-quality game community support via chat, email, and tickets, while troubleshooting account and payment issues and representing top clients in the Gaming & Esports space.

The role requires native-level Italian and English, a passion for gaming, and the ability to thrive in a fast-paced environment. A fully paid relocation package to Bulgaria is included.

Formación

• Native or fluent Italian (spoken and written).
• Valid EU passport required.
• Passionate interest in Gaming & Esports industry.
• Strong problem-solving with a technical mindset.
• Excellent communication in English and Italian.

Responsabilidades

• Provide high-quality support to gaming community members via live chat, email, and tickets.
• Troubleshoot technical issues related to account access, payment methods, and in-game performance.
• Act as a brand ambassador for high-profile clients within the Gaming & Esports ecosystem.
• Maintain knowledge of game mechanics, updates, and community trends to assist players effectively.
• Gather player feedback to improve the gaming experience for the Italian-speaking market.
• Ensure SLAs are met while maintaining premium customer care.
• Collaborate with internal teams to escalate complex bugs to development.

Conocimientos

Italian language fluency

EU passport

Gaming industry interest

Problem solving

English & Italian communication

Thrives in fast-paced environment

Descripción del empleo

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-leading organizations in the BPO and technology sectors. We pride ourselves on delivering bespoke career solutions, consistently setting the gold standard for candidates seeking high-impact, international job opportunities.

Job Overview

Are you a gaming enthusiast looking to turn your passion into a career? We are currently seeking a motivated Italian Speaking Player Support Specialist for a Gaming Account position in Bulgaria, offering you the unique chance to join one of the most dynamic firms in the Gaming & Esports industry while enjoying a fully supported transition to a vibrant new home.

Key Responsibilities

• Provide high-quality support to gaming community members via live chat, email, and tickets


• Troubleshoot technical issues related to account access, payment methods, and in-game performance


• Act as a brand ambassador for our high-profile clients within the global Gaming & Esports ecosystem


• Maintain deep knowledge of game mechanics, updates, and community trends to assist players effectively


• Gather player feedback to help improve the overall gaming experience for the Italian-speaking market


• Ensure all service level agreements (SLAs) are met while maintaining a premium standard of customer care


• Collaborate with internal teams to elevate complex technical bugs to the development department

Requirements

• Native or fluent Italian (spoken and written)


• Valid EU passport (mandatory)


• Passionate interest in the Gaming & Esports industry and digital gaming platforms


• Strong problem-solving skills with a technical mindset


• Excellent communication skills, both written and verbal, in English and Italian


• Ability to thrive in a fast-paced environment, making this one of the most sought-after Italian-speaking jobs currently available

Benefits

What We Offer

• Competitive Monthly Salary


• Fully Paid Training


• Health Insurance


• Fully Paid Relocation Package (flight, transfer, hotel)


• Monthly Performance Bonus


• Opportunities for career progression within the Gaming & Esports sector


• Dynamic, international work environment in a modern office

Life in Bulgaria

Sofia, the capital of Bulgaria, is rapidly becoming a hub for international professionals seeking exciting career paths. Beyond the professional growth found in our Jobs in Bulgaria listings, you will discover a rich culture, stunning mountain landscapes, and a vibrant social scene. Life in Bulgaria offers an affordable yet high quality of living that makes it the perfect destination for expatriates.

As part of our commitment to your success, our fully paid relocation package ensures that your move to Bulgaria is seamless and stress-free. Whether you are enjoying the local culinary delights or exploring the historic charm of the city, Bulgaria provides an exceptional backdrop for your next career chapter. Joining an Italian Speaking Player Support Specialist for a Gaming Account position in Bulgaria will allow you to build an incredible professional network while experiencing the warm hospitality that defines this unique country.