Arabic Speaking Game Support Representative - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; Presencial; EUR 20.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully paid training

Health insurance

Relocation package

International work environment

Career growth opportunities

Descripción de la vacante

Mercier Consultancy Group is hiring an Arabic Speaking Game Support Representative to assist players across the Middle East and North Africa from Bulgaria. You will be the voice of our client’s premier gaming titles, delivering world-class support via live chat, email, and social channels while collaborating with international teams.

Native Arabic fluency and strong English are essential. A background in customer support or community management is a plus, with opportunities for professional

Formación

• Native or fluent Arabic (spoken and written) is mandatory.
• Proficiency in English to collaborate within an international team.
• Previous experience in customer support or community management is an advantage.
• Strong passion for the Gaming & Esports industry.
• Exceptional communication skills and a patient, solution-oriented mindset.

Responsabilidades

• Provide high-quality support to gamers via live chat, email, and social media channels.
• Troubleshoot technical issues related to account management, in-game purchases, and connectivity for major esports titles.
• Maintain deep knowledge of game mechanics, updates, and community trends to assist players effectively.
• Engage with the Arabic-speaking gaming community to foster loyalty and positive brand sentiment.
• Collaborate with international game development teams to report bugs and suggest quality-of-life improvements.
• Ensure interactions reflect premium service standards in Gaming & Esports.
• Stay updated on new releases and patches to proactively address inquiries.

Conocimientos

Arabic language

English language

Customer support

Communication skills

Gaming knowledge

Descripción del empleo

Arabic Speaking Game Support Representative

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for bridging elite talent with industry-leading corporations across Europe. As we continue to dominate the Gaming & Esports recruitment landscape, we are proud to offer exclusive career pathways for professionals seeking premium jobs in Bulgaria.

Job Overview

We are searching for a passionate, tech-savvy professional to fill the Arabic Speaking Game Support Representative position in Bulgaria. In this role, you will act as the voice of our client’s premier gaming titles, ensuring a world-class experience for players across the Middle East and North Africa while working in the vibrant hub of the European gaming scene.

Key Responsibilities

• Provide high-quality support to gamers via live chat, email, and social media channels.
• Troubleshoot technical issues related to account management, in-game purchases, and connectivity for major esports titles.
• Maintain deep knowledge of game mechanics, updates, and community trends to assist players effectively.
• Engage with the Arabic-speaking gaming community to foster loyalty and positive brand sentiment.
• Collaborate with international game development teams to report bugs and suggest quality-of-life improvements.
• Ensure all interactions reflect the premium service standards expected in the Gaming & Esports industry.
• Stay updated on new releases and patches to proactively address common player inquiries.
• Native or fluent Arabic (spoken and written) is mandatory for this role.
• Proficiency in English to collaborate within our international team.
• Strong passion for the Gaming & Esports industry and familiarity with modern gaming platforms.
• Exceptional communication skills and a patient, solution-oriented mindset.
• Previous experience in customer support or community management is considered a strong advantage for those seeking Arabic-speaking jobs.

What We Offer

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Training on industry-leading support systems.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, and initial hotel stay) to support your move to Sofia.
• A dynamic, international work environment in a thriving Gaming & Esports sector.
• Professional growth opportunities within Mercier Consultancy Group.

Life in Bulgaria

Sofia, Bulgaria, offers an incredible mix of ancient history and modern energy, making it an ideal destination for your next career move. As one of the fastest-growing tech hubs in Europe, Bulgaria provides a perfect climate for professionals, featuring stunning mountain landscapes, vibrant city nightlife, and a welcoming culture. Choosing from the many jobs in Bulgaria ensures you enjoy a high standard of living with an affordable cost of life.

When you accept this Arabic Speaking Game Support Representative position in Bulgaria, we ensure your transition is seamless with our premium relocation assistance. From world-class local cuisine to the diverse community of expats, living in Bulgaria is an enriching experience. We look forward to welcoming you to the beautiful landscapes and modern urban lifestyle that define Bulgaria.