Italian Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; Híbrido; EUR 22.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully Paid Training

Comprehensive Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

Career growth opportunities

Descripción de la vacante

Mercier Consultancy Group is recruiting an Italian-speaking Back Office Gaming Support Specialist for a regional role in Bulgaria. You will handle backend requests, ensure compliance, and provide Italian-language support while coordinating with global teams.

Candidates should have native Italian, strong English, and prior back-office or customer support experience. A relocation package and sponsored training accompany a competitive salary package.

Formación

• Native or fluent Italian (spoken and written) is mandatory for this role.
• Professional English communication is required in an international environment.
• Previous back-office, administrative, or customer support experience is advantageous.

Responsabilidades

• Manage backend administrative requests for a global portfolio of gaming enthusiasts.
• Ensure compliance and security protocols across gaming transactions and accounts.
• Provide high-level Italian language support for complex inquiries and document verification.
• Collaborate with cross-functional teams to monitor platform integrity and enhance user experience.
• Analyze system data to resolve disputes or payout questions efficiently.
• Stay updated on gaming trends and regulations to offer accurate assistance.

Conocimientos

Italian language

Analytical mindset

Back-office experience

English proficiency

Customer support

Descripción del empleo

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. As experts in the BPO sector, we take pride in facilitating life-changing career opportunities, such as this exciting Italian Speaking Back Office Gaming Support Specialist position in Bulgaria.

Job Overview

We are seeking a highly motivated professional to join a leading global player in the Gaming & Esports industry at their regional headquarters in Sofia. This Italian Speaking Back Office Gaming Support Specialist position in Bulgaria offers the perfect blend of analytical back-office support and high-energy interaction within the dynamic world of online entertainment.

Key Responsibilities

• Managing backend administrative requests for a global portfolio of Gaming & Esports enthusiasts.
• Ensuring compliance and security protocols are met within all gaming transactions and player account activities.
• Providing high-level Italian language support for complex account inquiries and document verification processes.
• Collaborating with cross-functional teams to monitor platform integrity and enhance the overall gaming experience.
• Analyzing technical system data to resolve account-related disputes or payout queries efficiently.
• Maintaining up-to-date knowledge of industry trends and gaming regulations to provide accurate, professional assistance.
• Native or fluent Italian (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to facilitate your smooth relocation to the region.
• Professional proficiency in English to communicate within our diverse international environment.
• Strong analytical mindset with a passion for the Gaming & Esports sector.
• Previous experience in back-office, administrative, or customer support roles is considered an advantage for these Italian-speaking jobs.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training programs to master the Gaming & Esports platform systems.
• Comprehensive Health Insurance and wellness benefits.
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation) for those seeking jobs in Bulgaria.
• Lucrative Monthly Performance Bonus linked to your operational excellence.
• Exceptional career growth opportunities within an international environment.

Life in Bulgaria

Bulgaria has rapidly become one of the most attractive destinations for young professionals, offering a vibrant culture, stunning mountain landscapes, and a comfortable Mediterranean-influenced climate. By choosing to relocate for this position, you will join a growing community of international experts enjoying life in Bulgaria, where modern urban amenities meet rich historical charm.

Beyond the professional advancement, living in Bulgaria provides a fantastic quality of life with affordable living costs and a renowned culinary scene. We ensure your transition to your new home in Bulgaria is seamless through our comprehensive support services, making your move to take one of these exciting Italian-speaking jobs an unforgettable experience.