Spanish Speaking Player Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; Presencial; EUR 20.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Training provided

Health insurance

Relocation package

Performance bonus

Career development

Gaming facilities

Descripción de la vacante

Mercier Consultancy Group is seeking a Spanish Speaking Player Support Specialist to join their Sofia, Bulgaria office. You will handle technical and account-related queries from Spanish-speaking players, provide guidance on game mechanics and billing, and collaborate with international teams to resolve issues.

The role offers a competitive monthly salary, fully paid training, health insurance, relocation support, and a performance-based bonus, within a dynamic esports environment.

Formación

• Native or fluent Spanish (spoken and written).
• Experience in customer service or player support is advantageous.
• Excellent communication and empathetic problem-solving approach.

Responsabilidades

• Serve as primary contact for Spanish-speaking players, resolving technical and account issues.
• Provide guidance on game mechanics, billing, and troubleshooting to maintain satisfaction.
• Engage with gaming community to promote a positive environment.
• Collaborate with international teams to escalate complex bugs.
• Document player feedback to help developers refine game features.

Conocimientos

Spanish fluency

Customer support

Gaming knowledge

Communication skills

Multicultural teamwork

Herramientas

CRM (Zendesk)

Ticketing systems

Descripción del empleo

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting elite talent with industry-leading organizations across Europe. We pride ourselves on facilitating career-defining opportunities within the global gaming and esports sectors, ensuring our candidates find the perfect professional match.

Job Overview

We are currently seeking a passionate individual for a Spanish Speaking Player Support Specialist position in Bulgaria to join a world-renowned gaming powerhouse. This is a unique opportunity to elevate the player experience and immerse yourself in the fast-paced, innovative world of competitive esports and gaming.

Key Responsibilities

• Act as the primary point of contact for Spanish-speaking players, resolving technical queries and account-related issues.

• Maintain high levels of customer satisfaction by providing expert guidance on game mechanics, billing, and troubleshooting.

• Monitor and engage with the gaming community to ensure a positive and inclusive environment for all users.

• Collaborate with international teams to elevate complex technical bugs or game-breaking issues within the gaming ecosystem.

• Document player feedback to assist developers in refining game features and improving the overall esports user journey.

• Stay updated on the latest trends in the gaming industry to provide accurate and relevant support to our player base.

• Contribute to a high-performance culture by meeting key performance indicators (KPIs) and service level agreements (SLAs).

• Native or fluent Spanish (spoken and written) skills are mandatory for this position.

• Valid EU passport (mandatory) to ensure seamless relocation to our offices.

• A genuine passion for gaming and the esports industry, with a deep understanding of current titles and platforms.

• Excellent communication skills, with a professional and empathetic approach to problem-solving.

• Previous experience in a customer service or player support role is considered a distinct advantage.

• Ability to work in an on-site, dynamic, and multicultural office environment in Sofia, Bulgaria.

What We Offer

• Competitive Monthly Salary

• Fully Paid Training

• Health Insurance

• Fully Paid Relocation Package (flight, transfer, hotel)

• Monthly Performance Bonus

• Career development opportunities within the gaming industry

• Modern office environment with access to exclusive gaming facilities

Sofia, Bulgaria, has rapidly become a top destination for professionals seeking one of the best Spanish-speaking jobs in Europe. As you embrace life in Bulgaria, you will experience a vibrant culture that blends historic charm with a modern, thriving digital landscape. With its mild weather and proximity to both mountains and city nightlife, Bulgaria offers a balanced lifestyle that is perfect for those beginning their international career.

Relocating to Bulgaria is an effortless transition thanks to our comprehensive support, allowing you to focus on your new role while exploring the delicious local cuisine and high quality of life. Choosing this Spanish Speaking Player Support Specialist position in Bulgaria is a decision that combines professional growth with a rich cultural adventure. Explore the many benefits of working with Mercier Consultancy Group among the welcoming and talented community found in Bulgaria.