Polish Speaking Player Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; Presencial; EUR 27.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully Paid Training

Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

€1,500 Signing Bonus

Descripción de la vacante

Mercier Consultancy Group is hiring a Polish Speaking Player Support Specialist to join the Sofia-based team in Bulgaria. You will provide world-class Polish-language support for players across gaming platforms, handle in-game issues, payments, and account security, and stay updated with gaming trends.

You will collaborate with cross-functional teams and contribute to knowledge bases. The role requires native Polish and professional English, plus a valid EU passport.

Formación

• Native or fluent Polish (spoken and written).
• Professional English proficiency to work in an international team.
• Valid EU passport (mandatory).

Responsabilidades

• Provide world-class technical and account support to Polish-speaking players across various gaming platforms.
• Troubleshoot in-game issues, payment inquiries, and account security concerns with speed and precision.
• Maintain deep knowledge of current Gaming & Esports trends to effectively assist the player community.
• Act as a brand ambassador, ensuring a positive and engaging experience for every user interaction.
• Collaborate with cross-functional teams to identify and report bugs or system performance issues to developers.
• Stay updated on patch notes, game updates, and community news to provide accurate information to players.
• Contribute to the internal knowledge base to improve support processes within the Gaming & Esports division.
• Native or fluent Polish (spoken and written).
• Valid EU passport (mandatory).
• Strong passion for the Gaming & Esports industry with a solid understanding of gaming culture.
• Excellent communication skills and the ability to empathize with player frustrations.
• Strong problem-solving mindset and technical aptitude.
• Professional English proficiency to work within our international team structure.

Conocimientos

Polish language

Excellent communication

English proficiency

Empathy

Problem-solving

Descripción del empleo

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to connecting top-tier talent with world-leading organizations in the BPO and technology sectors. We pride ourselves on delivering bespoke career opportunities, ensuring our candidates find the perfect professional home while navigating the most competitive jobs in Bulgaria.

Job Overview

We are seeking a passionate gamer to join a high-growth team as a Polish Speaking Player Support Specialist in Sofia. This Polish Speaking Player Support Specialist position in Bulgaria is an incredible opportunity to turn your gaming knowledge into a career within the fast-paced Gaming & Esports industry, supporting millions of players worldwide.

Key Responsibilities

• Provide world-class technical and account support to Polish-speaking players across various gaming platforms.
• Troubleshoot in-game issues, payment inquiries, and account security concerns with speed and precision.
• Maintain deep knowledge of current Gaming & Esports trends to effectively assist the player community.
• Act as a brand ambassador, ensuring a positive and engaging experience for every user interaction.
• Collaborate with cross-functional teams to identify and report bugs or system performance issues to developers.
• Stay updated on patch notes, game updates, and community news to provide accurate information to players.
• Contribute to the internal knowledge base to improve support processes within the Gaming & Esports division.
• Native or fluent Polish (spoken and written).
• Valid EU passport (mandatory).
• Strong passion for the Gaming & Esports industry with a solid understanding of gaming culture.
• Excellent communication skills and the ability to empathize with player frustrations.
• Strong problem-solving mindset and technical aptitude.
• Professional English proficiency to work within our international team structure.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• €1,500 Signing Bonus (one-time)
• Opportunities for career progression in one of the most exciting Gaming & Esports environments.

Life in Bulgaria

Sofia is rapidly becoming the tech hub of Europe, offering an exceptional quality of life for young professionals. When you accept one of these Polish-speaking jobs, you will discover that Bulgaria boasts a stunning climate, vibrant nightlife, and a rich history. Living in Bulgaria provides a perfect blend of modern amenities and traditional charm, making it a fantastic destination for your next career move.

Beyond the office, you will enjoy a low cost of living, delicious local cuisine, and easy access to both mountain resorts and the Black Sea coast. By choosing this Polish Speaking Player Support Specialist position in Bulgaria, you are setting yourself up for an adventure in a country that is both welcoming and culturally diverse. We are committed to ensuring your transition to Bulgaria is seamless and rewarding.