German Speaking Player Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; On-site; PHP 1,037,000 - 1,659,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight,

Monthly Performance Bonus

Signing Bonus €1,500

Career development opportunities

Job summary

Mercier Consultancy Group is seeking a German-speaking Player Support Specialist for a client in Bulgaria. The role requires relocating to Sofia and providing world-class support to players in German while coordinating with internal teams in English.

You will troubleshoot game-related issues, assist with account and payment inquiries, and stay updated on new patches and features to deliver authentic, timely responses to the gaming community.

Qualifications

• Native or fluent German (spoken and written).
• Strong command of English for internal collaboration and reporting.

Responsibilities

• Deliver professional and empathetic support to German-speaking players across multiple channels including email, chat, and social media.
• Troubleshoot technical game issues, account inquiries, and payment queries with deep product knowledge.
• Escalate critical bugs and complex technical issues to the development teams to ensure a seamless gameplay experience.
• Maintain a high level of quality in every interaction, contributing to the company’s reputation for excellence in gaming.

Skills

German fluency

English proficiency

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO consultancy, renowned for connecting top-tier talent with the world’s most innovative global brands. We take pride in facilitating life-changing career moves, ensuring that our candidates find not just a job, but a professional home within the most competitive sectors of the modern economy.

Job Overview

We are currently seeking an enthusiast to join our client’s team in a German Speaking Player Support Specialist position in Bulgaria. This role is a unique opportunity to immerse yourself in the high-octane world of Gaming & Esports, providing world-class assistance to players and contributing to the success of top-tier industry titles while enjoying the vibrant culture of Sofia.

Key Responsibilities

• Deliver professional and empathetic support to German-speaking players across multiple channels including email, chat, and social media.

• Troubleshoot technical game issues, account inquiries, and payment queries with deep product knowledge.

• Stay updated on the latest Gaming & Esports trends to provide relevant and authentic communication to the gaming community.

• Escalate critical bugs and complex technical issues to the development teams to ensure a seamless gameplay experience.

• Maintain a high level of quality in every interaction, contributing to our reputation for excellence in the gaming sector.

• Participate in team briefings and training sessions to stay sharp on new game patches, features, and expansion releases.

• Act as an internal advocate for the players, providing feedback to improve the overall gaming experience.

• Native or fluent German (spoken and written) is mandatory for this role.

• Strong command of English for internal collaboration and reporting.

• Valid EU passport (mandatory) to facilitate your move for these German-speaking jobs.

• Genuine passion for Gaming & Esports, with a solid understanding of current titles and platforms.

• Excellent communication skills with the ability to maintain composure in a fast-paced environment.

• Ability to relocate to Sofia for this on-site German Speaking Player Support Specialist position in Bulgaria.

What We Offer

• Competitive Monthly Salary.

• Fully Paid Training.

• Health Insurance.

• Fully Paid Relocation Package (flight, transfer, hotel) to help you transition into one of our top-rated jobs in Bulgaria.

• Monthly Performance Bonus for high achievers.

• €1,500 Signing Bonus (one-time) for new hires.

• Career development opportunities within the booming Gaming & Esports industry.

Life in Bulgaria

Bulgaria offers an incredible standard of living, combining a rich historical heritage with a modern, buzzing urban life. By choosing one of these German-speaking jobs, you will be joining a thriving international community in Sofia, where you can enjoy beautiful weather, picturesque mountain ranges, and a dynamic nightlife. Bulgaria is fast becoming a central hub for tech and gaming professionals, offering a unique blend of affordability and luxury.

Relocating to Bulgaria provides the perfect balance of professional growth and personal adventure. From local markets and vibrant cafe culture to the high quality of life that attracts thousands of expats annually, Bulgaria is the place to be. Experience life in a country that values both work-life harmony and professional ambition.