Italian Speaking Player Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; Presencial; EUR 10.000 - 15.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive monthly salary

Fully paid training in Gaming & Esport

Health insurance

Fully paid relocation package (flight,

Monthly performance bonus

World-class office facilities

Descripción de la vacante

Mercier Consultancy Group is seeking an Italian Speaking Player Support Specialist to join our Sofia-based team. You will assist players via chat, email, and social channels, resolving in-game issues and payment questions while delivering an exceptional customer experience in Italian.

The role requires native or fluent Italian, EU passport, and willingness to relocate to Sofia. We offer fully paid relocation, training, health insurance, a monthly salary, and a monthly performance bonus.

Formación

• Native or fluent Italian (spoken and written) is mandatory.
• Exceptional communication skills and a professional, problem‑solving mindset.
• Previous experience in customer support or the gaming industry is an advantage.
• Willingness to relocate to Sofia, Bulgaria for the role.
• Valid EU passport is mandatory.

Responsabilidades

• Provide world‑class technical and account support to players via chat, email, and social channels.
• Ensure an immersive, positive customer experience aligned with Gaming & Esports standards.
• Troubleshoot in‑game issues, payment queries, and account security for Italian users.
• Act as a brand ambassador with deep knowledge of game mechanics and updates.
• Escalate critical bugs to development teams to ensure seamless gameplay.
• Contribute to improving support protocols within Gaming & Esports vertical.
• Drive player satisfaction by delivering prompt, empathetic, expert Italian support.

Conocimientos

Italian language

Customer support

Gaming knowledge

Communication skills

Descripción del empleo

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in sourcing elite professionals for high-growth sectors, ensuring our clients maintain their competitive edge while providing candidates with career-defining opportunities.

Job Overview

We are currently seeking a passionate professional for the Italian Speaking Player Support Specialist position in Bulgaria, specifically tailored for the fast-paced Gaming & Esports industry. This role is a perfect match for those seeking Italian-speaking jobs in an international hub, offering a dynamic environment where you will serve as the voice of global gaming brands.

Key Responsibilities

• Provide world-class technical and account support to players via chat, email, and social media channels.
• Ensure an immersive and positive customer experience that aligns with the high standards of the Gaming & Esports sector.
• Troubleshoot in-game technical issues, payment queries, and account security matters for Italian-speaking users.
• Act as a brand ambassador for high-profile gaming titles, maintaining deep knowledge of game mechanics and updates.
• Escalate critical technical bugs to development teams to ensure seamless gameplay for the global community.
• Contribute to the continuous improvement of support protocols within the Gaming & Esports vertical.
• Drive player satisfaction scores by delivering prompt, empathetic, and expert solutions in Italian.
• Native or fluent Italian (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory).
• A genuine passion for Gaming & Esports and familiarity with modern gaming platforms.
• Exceptional communication skills and a professional, problem-solving mindset.
• Previous experience in customer support or the gaming industry is considered a strong advantage.
• Ability to relocate to Sofia for this Italian Speaking Player Support Specialist position in Bulgaria

What We Offer

• Competitive Monthly Salary
• Fully Paid Training in Gaming & Esports industry standards.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel) to support your move to Bulgaria.
• Monthly Performance Bonus linked to service excellence.
• Access to world-class office facilities and a vibrant international community.

Life in Bulgaria

Choosing to pursue jobs in Bulgaria offers a unique blend of history, modern convenience, and exceptional quality of life. Bulgaria boasts a beautiful climate, a thriving digital nomad community, and stunning landscapes ranging from the Balkan Mountains to the Black Sea coast. Living in Bulgaria means enjoying a welcoming culture that perfectly complements the high energy of our professional gaming environment.

Our full relocation support ensures your transition to Bulgaria is seamless, allowing you to focus on your new career in one of Europe’s most affordable and exciting capital cities. Whether you are indulging in the local culinary scene or exploring the vibrant nightlife of Sofia, Bulgaria offers a rewarding lifestyle. Join our team today and discover why so many professionals choose the Italian-speaking jobs we provide in Bulgaria.