Czech Speaking Player Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; Híbrido; EUR 20.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Fully Paid Training

Fully Paid Relocation Package

Monthly Performance Bonus

€1,500 Signing Bonus

Descripción de la vacante

Mercier Consultancy Group is seeking a Czech-speaking Player Support Specialist for a premier Gaming & Esports client in Sofia, Bulgaria. You will handle technical and account inquiries via chat, email and social channels, delivering high-quality assistance and representing the brand.

The role involves troubleshooting, CRM documentation, and ongoing product training. Fluency in Czech and a valid EU passport are required, with a fully paid relocation and potential bonuses offered.

Formación

• Czech fluency (spoken and written).
• EU passport or eligibility to work in EU is required.
• Willingness to relocate to Sofia, Bulgaria.
• Customer service or community management experience is a plus.

Responsabilidades

• Provide high-quality technical and account support to players via chat, email, and social channels.
• Represent the Gaming & Esports brand with professionalism and product knowledge.
• Troubleshoot in-game issues, payment queries, and account security for Czech-speaking users.
• Collaborate with internal teams to feedback player trends and pain points.
• Maintain accurate records in the CRM system and participate in product training.

Conocimientos

Czech language

Communication skills

Problem solving

Herramientas

CRM system

Descripción del empleo

Job Overview

We are currently seeking a passionate gaming enthusiast for a Czech Speaking Player Support Specialist position in Bulgaria to join a world-class Gaming & Esports client. This is a unique opportunity to elevate the player experience and contribute to the growth of a global gaming powerhouse while enjoying a vibrant career abroad.

Key Responsibilities

• Provide high-quality technical and account support to players via chat, email, and social media channels.

• Represent our premium Gaming & Esports brand with professionalism and deep product knowledge.

• Troubleshoot in-game issues, payment queries, and account security matters for Czech-speaking users.

• Collaborate with internal teams to provide feedback on player trends and common community pain points.

• Ensure all interactions maintain the high service standards expected in the competitive gaming industry.

• Maintain accurate records and documentation of all player interactions within the CRM system.

• Participate in ongoing product training to stay updated with the latest gaming releases and features.

• Native or fluent Czech (spoken and written).

• Valid EU passport (mandatory).

• A genuine passion for the Gaming & Esports industry and current gaming trends.

• Excellent communication and problem-solving skills, perfect for those seeking Czech-speaking jobs.

• Availability to work in Sofia for this Czech Speaking Player Support Specialist position in Bulgaria.

• Previous experience in customer service or community management is considered an advantage.

What We Offer

• Competitive Monthly Salary

• Fully Paid Training

• Health Insurance

• Fully Paid Relocation Package (flight, transfer, hotel)

• Monthly Performance Bonus

• €1,500 Signing Bonus (one-time)

• An exciting career trajectory within the Gaming & Esports sector.

Choosing to take one of our open jobs in Bulgaria means stepping into a country with a rich history, stunning mountain landscapes, and a surprisingly affordable cost of living. Bulgaria offers a perfect balance between a professional career and a high quality of life, featuring a warm climate and a vibrant social scene that attracts expatriates from around the globe.

Beyond the professional benefits, living in Bulgaria provides access to a rich culinary culture and an welcoming local community. As a hub for international businesses, Bulgaria is the ideal destination for anyone seeking to combine a fast-paced career in Gaming & Esports with the adventure of living in one of Europe’s most promising and culturally diverse nations.