Remote Technical Services Specialist, Surgical Robotics

Grifols; Barcelona; Remote; EUR 38,000 - 56,000; Full time

Job summary

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support Hugo and DS1 systems across the EMEA region. The role emphasizes clear communication with health care professionals, start-up specialists, and field service engineers, delivering remote technical expertise and problem solving.

Qualified engineers with robotics experience, multilingual capability, and strong organizational skills will thrive in this remote, international role with some onsite training

Qualifications

• Bachelor's or master's in biomedical, electrical or mechanical engineering.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in capital equipment.
• Strong analytical and problem-solving skills; highly organized.

Responsibilities

• Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).

Skills

Engineering degree

Robotics exp

English Portuguese Italian

Tech problem solving

Software troubleshooting

Education

Engineering degree

Job description

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support Hugo and DS1 systems across the EMEA region. The role emphasizes clear communication with health care professionals, start-up specialists, and field service engineers, delivering remote technical expertise and problem solving.

Qualified engineers with robotics experience, multilingual capability, and strong organizational skills will thrive in this remote, international role with some onsite training