Remote Technical Service Specialist – Surgical Robotics

Amaris Consulting | Part Of Mantu; Córdoba; Remote; EUR 60,000 - 90,000; Full time

Job summary

Medtronic is seeking a full-time remote Technical Service Specialist for the Hugo robotic-assisted surgery system and DS1 in the EMEA region. You will communicate with Health Care Professionals and field staff, translating complex clinical and technical concepts into actionable guidance.

The role emphasizes remote support, escalation leadership, and collaboration with global teams, with occasional on-site training and international travel when required.

Qualifications

• Experience in remote technical support or field service in medical devices.
• Excellent communication skills for Health Care Professionals and engineers.
• Ability to explain complex technical issues in clear terms.

Responsibilities

• Provide remote technical support for Hugo robotic system and DS1.
• Lead escalation process and coordinate field service when needed.
• Collaborate with teammates to troubleshoot complex service requests.
• Document all actions and ensure timely reporting.
• Occasional onsite training and support domestically and internationally.

Job description

Medtronic is seeking a full-time remote Technical Service Specialist for the Hugo robotic-assisted surgery system and DS1 in the EMEA region. You will communicate with Health Care Professionals and field staff, translating complex clinical and technical concepts into actionable guidance.

The role emphasizes remote support, escalation leadership, and collaboration with global teams, with occasional on-site training and international travel when required.