Remote Technical Service Specialist – Surgical Robotics

Go! People & Talent; Santiago de Compostela; Remote; EUR 53,000 - 79,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Job summary

Medtronic is seeking a Remote Technical Services Specialist for the Surgical Robotics portfolio in EMEA. You will support Hugo RAS and DS1 systems, explain complex issues to healthcare professionals, and work with field engineers.

The role requires a biomedical/electrical/mechanical engineering background, multilingual communication (PT/EN/IT), and experience with robotics. Travel for onsite training is possible, with fixed hours and on-call duties.

Qualifications

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering, with relevant experience or advanced degree with experience.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in large capital equipment environments.

Responsibilities

• Provide remote technical support for Hugo system and DS1 to HCP, SUS and FSE.
• Drive escalation process to resolve customer issues; initiate field service as needed.
• Collaborate with other specialists to troubleshoot complex service requests.
• Perform technical activities requiring judgment and ownership of improvement projects.
• Ensure all documentation/system entries are complete promptly.
• Focus on remote support with occasional onsite training domestically and internationally.
• Regular hours 8:00-16:30 CET; on-call 7AM-7PM with rotating shifts.

Skills

Portuguese language

English language

Italian language

Robotics experience

Software troubleshooting

Analytical thinking

Organizational skills

Education

Bachelor's/Master's in biomedical/electrical/mechanical engineering

Job description

Medtronic is seeking a Remote Technical Services Specialist for the Surgical Robotics portfolio in EMEA. You will support Hugo RAS and DS1 systems, explain complex issues to healthcare professionals, and work with field engineers.

The role requires a biomedical/electrical/mechanical engineering background, multilingual communication (PT/EN/IT), and experience with robotics. Travel for onsite training is possible, with fixed hours and on-call duties.