Remote Technical Service Specialist, Surgical Robotics

ISDIN; Málaga; A distancia; EUR 38.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Descripción de la vacante

Medtronic is seeking a Remote Technical Services Specialist for its Surgical Robotics portfolio in the EMEA region. The role focuses on providing expert remote support for the Hugo robotic system and DS1 analytics platform to healthcare professionals, start-up specialists, and field engineers.

You will work across diverse environments, maintaining documentation, and collaborating to resolve complex issues while maintaining high service standards.

Formación

• Bachelor's or master's in biomedical/electrical/mechanical engineering with 4+ years of experience or advanced degree with 2+ years.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in large capital equipment.
• Highly organized, flexible, multi-tasking and prioritization abilities.
• Experience analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsabilidades

• Provide remote technical support for Hugo system and DS1 to HCP, SUS and FSE.
• Act as a technical liaison between stakeholders and operating unit.
• Drive escalation to resolve customer issues; initiate field service when needed.
• Collaborate with other specialists to troubleshoot complex service requests.
• Perform technical activities with judgment and own continuous improvement projects.
• Ensure all documentation and entries are complete promptly.
• Focus on remote support with some on-site training availability internationally.

Conocimientos

Robotics experience

Software troubleshooting

Analytical thinking

Multilingual (Portuguese, English, and

Educación

Biomedical/electrical/mechanical engineering

Advanced degree with 2+ years experience or medical degree with technical skills

Descripción del empleo

Medtronic is seeking a Remote Technical Services Specialist for its Surgical Robotics portfolio in the EMEA region. The role focuses on providing expert remote support for the Hugo robotic system and DS1 analytics platform to healthcare professionals, start-up specialists, and field engineers.

You will work across diverse environments, maintaining documentation, and collaborating to resolve complex issues while maintaining high service standards.