Remote Technical Service Specialist – Surgical Robotics

Ethos; Vitoria; Remote; EUR 65,000 - 90,000; Full time

Job summary

Medtronic is seeking a Remote Technical Services Specialist for its Surgical Robotics portfolio in the EMEA region. The role focuses on providing expert remote support for the Hugo robotic system and DS1 analytics platform, communicating clearly with health care professionals, startup specialists, and field service engineers.

You will operate from a remote location with international travel as needed, delivering high-quality service within a fast-paced operating room environment and contributing

Qualifications

• Experience providing remote technical support in a healthcare setting.
• Ability to explain complex technical issues to non-technical stakeholders.
• Strong problem-solving skills in high-pressure environments.

Responsibilities

• Provide remote technical support for the Hugo robotic system and DS1 to HCPs, SUS and FSEs.
• Drive escalation process to resolve issues and coordinate field service when needed.
• Collaborate with other technicians to troubleshoot complex service requests.
• Own continuous improvement projects and ensure documentation is complete.

Skills

Remote technical support

Customer-facing communication

Troubleshooting

Escalation management

Tools

Hugo robotic system

DS1 analytics platform

Job description

Medtronic is seeking a Remote Technical Services Specialist for its Surgical Robotics portfolio in the EMEA region. The role focuses on providing expert remote support for the Hugo robotic system and DS1 analytics platform, communicating clearly with health care professionals, startup specialists, and field service engineers.

You will operate from a remote location with international travel as needed, delivering high-quality service within a fast-paced operating room environment and contributing