Remote Technical Service Specialist, Surgical Robotics

Anthesis Group; La Coruña; Remote; EUR 38,000 - 72,000; Full time

Job summary

Medtronic seeks a Remote Technical Services Specialist for Surgical Robotics to support Hugo and DS1 across EMEA. You will explain technical issues to healthcare professionals, SUS and FSE, and manage escalations while delivering high-quality remote service.

The role emphasizes strong communication, problem-solving, and the ability to work in an international, on-call setting with occasional on-site visits.

Qualifications

• Degree in biomedical/electrical/mechanical engineering or medical degree with technical skills.

Responsibilities

• Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE.
• Drive escalation process to resolve customer issues.
• Collaborate with other technical service specialists to troubleshoot service requests.
• Perform technical activities with ownership of continuous improvement.
• Ensure all documentation entries are fully complete promptly.
• Focus on remote support with occasional onsite training.

Skills

Biomedical engineering

Electrical engineering

Mechanical engineering

Portuguese (C1/C2)

English (C1/C2)

Italian (C1/C2)

Robotics experience

Analytical skills

Problem solving

Education

Bachelor's or Master's in biomedical/electrical/mechanical engineering

Job description

Medtronic seeks a Remote Technical Services Specialist for Surgical Robotics to support Hugo and DS1 across EMEA. You will explain technical issues to healthcare professionals, SUS and FSE, and manage escalations while delivering high-quality remote service.

The role emphasizes strong communication, problem-solving, and the ability to work in an international, on-call setting with occasional on-site visits.