Remote Technical Service Specialist — Surgical Robotics

Amaris Consulting | Part Of Mantu; Ibiza; Remote; EUR 90,000 - 120,000; Full time

Job summary

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic system and DS1 analytics across EMEA. The role emphasizes remote technical support, strong communication with healthcare professionals, and collaboration with field service engineers to resolve complex issues.

This full-time position offers opportunities to work across international sites, with occasional onsite visits and a focus on documentation and process improvements.

Responsibilities

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).

Job description

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic system and DS1 analytics across EMEA. The role emphasizes remote technical support, strong communication with healthcare professionals, and collaboration with field service engineers to resolve complex issues.

This full-time position offers opportunities to work across international sites, with occasional onsite visits and a focus on documentation and process improvements.