Remote Technical Services Specialist - Surgical Robotics

Jobs Europe Ab; Málaga; Remote; EUR 38,000 - 56,000; Full time

Job summary

Medtronic is seeking a Remote Technical Services Specialist for its Surgical Robotics portfolio in the EMEA region. You will provide remote technical support for the Hugo robotic system and DS1, interfacing with healthcare professionals, start-up specialists, and field service engineers.

The role requires strong technical and communication skills, with on-call rotated hours and opportunities for domestic and international travel. Fluency in Portuguese, English, and Italian is required.

Qualifications

• Bachelor's or Master's in biomedical/electrical/mechanical engineering or medical degree with tech skills.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in a large capital equipment environment.
• Highly organized with the ability to multi-task and prioritize multiple assignments.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Skills

Portuguese

English

Italian

Robotics experience

Motion control

Education

Biomedical/Electrical/Mechanical engineering degree

Tools

Hugo robotic system

DS1 analytics platform

Job description

Medtronic is seeking a Remote Technical Services Specialist for its Surgical Robotics portfolio in the EMEA region. You will provide remote technical support for the Hugo robotic system and DS1, interfacing with healthcare professionals, start-up specialists, and field service engineers.

The role requires strong technical and communication skills, with on-call rotated hours and opportunities for domestic and international travel. Fluency in Portuguese, English, and Italian is required.