Remote Technical Services Specialist - Surgical Robotics

Thinkinpress,Sccl.

Lérida

Remote

EUR 30,000 - 60,000

Full time

3 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Medtronic is seeking a Remote Technical Services Specialist for its Surgical Robotics portfolio in the EMEA region. You will explain complex technical issues related to the Hugo robotic-assisted surgery system and the DS1 platform to healthcare professionals, SUS, and field engineers.

The role combines medical technology expertise with strong communication across borders. You will support remote operations, with occasional onsite training and travel as needed, in a fast-paced, mission-driven

Qualifications

Bachelor's or master's degree in biomedical/electrical/mechanical engineering, with relevant experience or advanced degree with experience.
Fluency in Portuguese, English and Italian (C1/C2) is required.
Experience with robotics or motion control in a large capital equipment environment.
Highly organized with ability to multitask and prioritize.
Experience with software troubleshooting and issue analysis.

Responsibilities

Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE.
Drive escalation process to resolve issues and initiate field service when needed.
Collaborate with other technicians to troubleshoot complex service requests.
Perform technical activities requiring judgment and own continuous improvement projects.
Ensure all documentation and entries are complete promptly.
Focus on remote support with occasional onsite training domestically and internationally.