Remote Technical Services Specialist — Robotic Surgery

Kymos Group; El Valle; Remote; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Medtronic Incentive Plan

Job summary

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support Hugo RAS and DS1 across Europe, the Middle East and Africa. The role demands medical device expertise, strong communication, and the ability to explain complex technical issues to HCPs, SUS and FSEs.

In this remote role, you will cover multiple sites, coordinate with cross-functional teams, and participate in continuous improvement initiatives, with regular CET hours and on-call rotations.

Qualifications

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering with 4+ years of relevant experience or advanced degree with 2+ years relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese, English and Italian (C1/C2) is required.
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support/training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Skills

Robotics experience

Motion control

Software troubleshooting

Project coordination

Education

Biomedical/electrical/mechanical engineering degree

Medical degree with technical skills

Tools

Hugo robotic system

DS1 platform

Robotics equipment

Job description

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support Hugo RAS and DS1 across Europe, the Middle East and Africa. The role demands medical device expertise, strong communication, and the ability to explain complex technical issues to HCPs, SUS and FSEs.

In this remote role, you will cover multiple sites, coordinate with cross-functional teams, and participate in continuous improvement initiatives, with regular CET hours and on-call rotations.