Remote Robotics Technical Services Specialist (Hugo/RAS)

Stark Future Sl; España; Teletrabalho; EUR 38 000 - 56 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medtronic Incentive Plan (MIP)

Resumo da oferta

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic-assisted surgery system and DS1 in an EMEA scope. The role emphasizes strong communication with healthcare professionals, SUS and FSE, and requires cross-country coordination and top-tier technical problem-solving.

The position offers remote work across Spain, Italy, Portugal, Netherlands, and beyond, with on-call rotations and a focus on continuous improvement in a high-tech operating

Qualificações

• Bachelor's or master's in engineering with 4+ years of relevant experience, or advanced degree with 2+ years
• Fluency in Portuguese, English and Italian (C1/C2)
• Experience with robotics or motion control in capital equipment environments
• Highly organized, able to multitask and prioritize assignments
• Experience with analyzing technical issues and processes for continuous improvement
• Experience with software troubleshooting

Responsabilidades

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS, and FSE
• Drive escalation and coordinate field service when needed
• Collaborate with peers to troubleshoot complex service requests
• Lead activities requiring judgment and ownership of improvement projects
• Ensure documentation and system entries are complete and timely
• Focus on remote support with occasional on-site work domestically and internationally
• Maintain 8:00–16:30 CET core hours; on-call 7:00–19:00 rotates among colleagues

Conhecimentos

Portuguese (C1/C2)

English (C1/C2)

Italian (C1/C2)

Robotics experience

Analytical thinking

Formação académica

Biomedical/Electrical/Mechanical engineering degree

Medical degree with technical skills

Ferramentas

DS1 software

Descrição da oferta de emprego

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic-assisted surgery system and DS1 in an EMEA scope. The role emphasizes strong communication with healthcare professionals, SUS and FSE, and requires cross-country coordination and top-tier technical problem-solving.

The position offers remote work across Spain, Italy, Portugal, Netherlands, and beyond, with on-call rotations and a focus on continuous improvement in a high-tech operating