Remote Technical Service Specialist - Surgical Robotics

Harper & Neyer; Orce; Remote; EUR 42,000 - 72,000; Full time

Job summary

Medtronic is seeking a remote Technical Service Specialist to support the Hugo robotic system and DS1 AI-powered platform across EMEA. The role emphasizes clear communication with HCPs, SUS, and FSEs, handling complex technical issues with strong problem-solving skills in an operating-room environment.

The position requires a biomedical/electrical/mechanical engineering background, multi-language fluency (Portuguese, English, Italian), and willingness to travel internationally for occasional

Qualifications

• Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering with a minimum of 4 years of relevant experience; or advanced degree with 2+ years relevant experience; or a medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2) required.
• Experience with robotics or motion control in a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE as a liaison between stakeholders and the operating unit.
• Drive escalation to resolve issues and initiate field service support when needed.
• Collaborate with other technicians to troubleshoot complex service requests.
• Perform technical activities requiring judgement and own continuous improvement projects.
• Ensure all documentation/system entries are complete promptly.
• Focus on remote support with occasional onsite training domestically and internationally.
• Adhere to regular hours 8:00–16:30 CET; on-call 7AM–7PM with rotating coverage.

Skills

Robotics experience

Software troubleshooting

Analytical thinking

Multitasking

Education

Biomedical/Electrical/Mechanical engineering

Medical degree with technical skills

Tools

DS1 platform

Job description

Medtronic is seeking a remote Technical Service Specialist to support the Hugo robotic system and DS1 AI-powered platform across EMEA. The role emphasizes clear communication with HCPs, SUS, and FSEs, handling complex technical issues with strong problem-solving skills in an operating-room environment.

The position requires a biomedical/electrical/mechanical engineering background, multi-language fluency (Portuguese, English, Italian), and willingness to travel internationally for occasional