Remote Technical Service Specialist - Surgical Robotics

Thales Avionics, Inc. (Ags)

Madrid

Remote

EUR 38,000 - 56,000

Full time

3 days ago

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Benefits offered by this job

Medtronic Incentive Plan (MIP)

Job summary

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic system and DS1 across EMEA. The role requires strong communication skills to explain complex technical issues to healthcare professionals, start-up specialists, and field service engineers, with a focus on remote assistance and occasional on-site work.

The position demands a biomedical/electrical/mechanical engineering background, 4+ years of relevant experience, and fluency in

Qualifications

Degree in biomedical/electrical/mechanical engineering or medical degree with technical skills.
Fluency in Portuguese, English and Italian (C1/C2).
Experience with robotics or motion control in a large capital equipment environment.
Highly organized with ability to multitask and prioritize.
Experience with analyzing technical issues and processes for improvement.
Experience with software troubleshooting.

Responsibilities

Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE.
Drive the escalation process to resolve customer issues and initiate field service when needed.
Collaborate with other technical service specialists to troubleshoot service requests.
Perform technical activities requiring judgment and own continuous improvement projects.
Ensure documentation/system entries are complete promptly.
Focus on remote support with occasional onsite training domestically and internationally.
Regular working hours 8:00-16:30 CET; on-call 7AM-7PM with rotating colleagues.