Remote Technical Service Specialist, Surgical Robotics

Ethos; Vitoria; Remote; EUR 38,000 - 56,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Job summary

Medtronic seeks a Remote Technical Services Specialist for the Hugo robotic system and DS1 in Europe, offering remote support to clinicians and field engineers. The role requires advanced engineering education and multilingual capabilities across Portuguese, English, and Italian.

The position features international travel for onsite activities, a 8:00-16:30 CET schedule, and is eligible for the Medtronic Incentive Plan (MIP). Competitive compensation across Europe with a clear salary framework.

Qualifications

• Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering with 4+ years of relevant experience or advanced degree with 2+ years
• Fluency in Portuguese, English and Italian (C1/C2) required
• Experience with robotics or motion control in a large capital equipment environment
• Highly organized with ability to multi-task and prioritize
• Experience with analysing technical issues and processes for continuous improvement
• Experience with software troubleshooting

Responsibilities

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE
• Drive escalation process to resolve customer issues and initiate field service when needed
• Collaborate with other technical service specialists to troubleshoot complex service requests
• Perform technical activities requiring judgment and ownership of continuous improvement projects
• Ensure documentation/system entries are complete promptly
• Focus on remote support with occasional onsite training domestically and internationally
• Regular working hours 8:00 - 16:30 CET; On-call 7AM-7PM (rotating)

Skills

Portuguese

English

Italian

Robotics

Software troubleshooting

Organizational skills

Education

Bachelor's or Master’s in Biomedical/Electrical/Mechanical engineering

Job description

Medtronic seeks a Remote Technical Services Specialist for the Hugo robotic system and DS1 in Europe, offering remote support to clinicians and field engineers. The role requires advanced engineering education and multilingual capabilities across Portuguese, English, and Italian.

The position features international travel for onsite activities, a 8:00-16:30 CET schedule, and is eligible for the Medtronic Incentive Plan (MIP). Competitive compensation across Europe with a clear salary framework.