Remote Technical Service Specialist, Surgical Robotics

Avarda Bank AB (publ); Málaga; Remote; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Job summary

Medtronic seeks a Remote Technical Services Specialist for Surgical Robotics to support Hugo RAS and DS1 platforms across EMEA. The role emphasizes remote, high-touch technical service in a multi-country setting with a focus on robotics and operating room environments.

Ideal candidates hold engineering degrees with robotics experience and fluency in Portuguese, English, and Italian. Regular hours are 8:00-16:30 CET, with on-call responsibilities and opportunities across Europe.

Qualifications

• Bachelor’s or master’s in biomedical/electrical/mechanical engineering with 4+ years experience, or advanced degree with 2+ years.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in a large capital equipment environment.
• Highly organized, able to be flexible, multi-task and prioritize multiple assignments.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for Hugo and DS1 to HCP, SUS and FSE.
• Drive escalation to resolve customer issues and initiate field service when needed.
• Collaborate with other service specialists to troubleshoot requests.
• Perform technical activities with good judgment and own improvement projects.
• Ensure documentation and system entries are complete promptly.
• Focus on remote support with occasional onsite training domestically and internationally.
• Regular working hours 8:00-16:30 CET; on-call 7AM-7PM with rotating coverage.

Skills

Robotics experience

Motion control

Software troubleshooting

Multilingual: Portuguese, English, and

Analytical skills

Organizational skills

Operating room experience

Communication skills

Education

Biomedical/Electrical/Mechanical engineering degree

Medical degree with technical skills

Tools

Hugo robotic system

DS1 platform

Job description

Medtronic seeks a Remote Technical Services Specialist for Surgical Robotics to support Hugo RAS and DS1 platforms across EMEA. The role emphasizes remote, high-touch technical service in a multi-country setting with a focus on robotics and operating room environments.

Ideal candidates hold engineering degrees with robotics experience and fluency in Portuguese, English, and Italian. Regular hours are 8:00-16:30 CET, with on-call responsibilities and opportunities across Europe.