Remote Robotics Technical Service Specialist

Q.Beyond Ibérica; Murcia; A distancia; EUR 38.000 - 56.000; Jornada completa

Descripción de la vacante

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo system and the DS1 platform across Europe. The role requires strong technical problem-solving, clinical environment experience, and fluency in Portuguese, English and Italian.

It offers remote work with potential on-site support across the region and international travel. You will collaborate with global teams, manage escalations, maintain documentation, and contribute to continuous improvement

Formación

• Bachelor's or master's in biomedical/electrical/mechanical engineering.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in a large capital equipment environment.

Responsabilidades

• Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE.
• Drive the escalation process to resolve customer issues and initiate field service when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring judgment and own continuous improvement projects.
• Ensure all documentation/system entries are complete promptly.
• Focus on remote support with occasional onsite training across domestic and international locations.

Conocimientos

Remote technical support

Robotics systems

Technical communication

Cross-functional collaboration

Problem solving

Educación

Bachelor's or Master's in Biomedical Engineering

Electrical or Mechanical Engineering

Herramientas

DS1 platform

Robotics software troubleshooting

Descripción del empleo

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo system and the DS1 platform across Europe. The role requires strong technical problem-solving, clinical environment experience, and fluency in Portuguese, English and Italian.

It offers remote work with potential on-site support across the region and international travel. You will collaborate with global teams, manage escalations, maintain documentation, and contribute to continuous improvement