Remote Robotics Technical Service Specialist

Jobgether Srl; Ibiza; Remote; EUR 30,000 - 79,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Job summary

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic system and DS1 across EMEA. The role emphasizes clear communication with healthcare professionals, SUS, and FSE, with remote duties and occasional onsite work internationally.

The position requires advanced engineering education, robotics experience, and fluency in Portuguese, English, and Italian. Competitive compensation and a Medtronic Incentive Plan (MIP) are offered.

Qualifications

• Bachelor's or Master's in biomedical/electrical/mechanical engineering with 4+ years relevant experience.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE and act as a liaison between stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and own continuous improvement projects.
• Ensure all documentation/system entries are fully complete promptly.

Skills

Portuguese

English

Italian

Robotics experience

Analytical skills

Education

Biomedical/ Electrical/ Mechanical engineering

Medical degree

Tools

DS1 platform

Hugo robotic system

Job description

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic system and DS1 across EMEA. The role emphasizes clear communication with healthcare professionals, SUS, and FSE, with remote duties and occasional onsite work internationally.

The position requires advanced engineering education, robotics experience, and fluency in Portuguese, English, and Italian. Competitive compensation and a Medtronic Incentive Plan (MIP) are offered.