Remote Technical Service Specialist - Robotic Surgery

ZOLL Cardiac Management Solutions

Islas Baleares

Remote

EUR 40,000 - 60,000

Full time

13 days ago

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Job summary

Medtronic is seeking a remote Technical Services Specialist for Surgical Robotics in Europe, focusing on the Hugo robotic-assisted surgery system and the DS1 analytics platform. The role requires strong medical device knowledge and multilingual capabilities across Portuguese, English, and Italian, with on-call responsibilities and potential international travel.

The position offers a comprehensive benefits package and a competitive salary range across EMEA, with multiple country adjustments

Qualifications

Bachelor's or master's degree in biomedical/electrical/mechanical engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
Fluency in Portuguese, English and Italian is required (C1/C2).
Experience with robotics or motion control within a large capital equipment environment.
Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
Experience with analysing technical issues and processes for continuous improvement.
Experience with software troubleshooting.

Responsibilities

Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
Collaborate with other technical service specialists to troubleshoot complex service requests.
Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
Responsible to ensure all documentation/system entries are fully complete promptly.
Focus on remote support, with occasional onsite support / training availability (domestically and international).
Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).