Remote Technical Service Specialist Surgical Robotics

Amaris Consulting; Marbella; A distancia; EUR 55.000 - 85.000; Jornada completa

Descripción de la vacante

Medtronic in Madrid is seeking a full-time remote Technical Service Specialist for Surgical Robotics to support the Hugo robotic-assisted surgery system and the DS1 platform. You will work with Health Care Professionals, start-up specialists, and Field Service Engineers across the EMEA region.

The role emphasizes clear communication, analytical problem-solving, and the ability to explain complex technical issues remotely, with some on-site visits domestically and internationally.

Formación

• Experience in operating room environments.
• Strong analytical and problem-solving skills.
• Ability to explain complex technical issues to healthcare professionals, SUS and FSE.

Responsabilidades

• Provide remote technical support for the Hugo robotic system and DS1 platform to HCP, SUS and FSE.
• Drive escalation process to resolve customer issues and initiate field service when needed.
• Collaborate with other specialists to troubleshoot complex service requests.
• Perform technical activities requiring judgment and contribute to continuous improvement projects.
• Ensure all documentation/system entries are complete and up to date.

Descripción del empleo

Medtronic in Madrid is seeking a full-time remote Technical Service Specialist for Surgical Robotics to support the Hugo robotic-assisted surgery system and the DS1 platform. You will work with Health Care Professionals, start-up specialists, and Field Service Engineers across the EMEA region.

The role emphasizes clear communication, analytical problem-solving, and the ability to explain complex technical issues remotely, with some on-site visits domestically and internationally.