Remote Surgical Robotics Technical Service Specialist

Cae Defence & Security – Indo-Pacific; Toril; Remote; EUR 40,000 - 79,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Job summary

Medtronic is seeking a Remote Technical Services Specialist to support the Hugo robotic system and DS1 platform across EMEA. You will provide expert remote assistance to healthcare professionals, SUS, and FSEs, and coordinate with field teams for escalations in a global, fast-paced environment.

The role requires strong communication, analytical, and problem-solving skills, plus experience in operating rooms. It offers remote work with occasional international travel and CET hours.

Qualifications

• Bachelor’s or master’s degree in biomedical/electrical/mechanical engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese, English and Italian is required (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Skills

Excellent communication skills

Analytical skills

Problem-solving skills

Operating room experience

Team collaboration

Education

Biomedical engineering degree

Electrical/Mechanical engineering degree

Medical degree with technical skills

Tools

Hugo robotic system

DS1 software platform

Job description

Medtronic is seeking a Remote Technical Services Specialist to support the Hugo robotic system and DS1 platform across EMEA. You will provide expert remote assistance to healthcare professionals, SUS, and FSEs, and coordinate with field teams for escalations in a global, fast-paced environment.

The role requires strong communication, analytical, and problem-solving skills, plus experience in operating rooms. It offers remote work with occasional international travel and CET hours.