Remote Surgical Robotics Tech Service Specialist

Spinreact; Oña; Remote; EUR 30,000 - 79,000; Full time

Job summary

Medtronic is seeking a remote Technical Services Specialist for the Hugo robotic system and DS1 platform to support healthcare professionals across EMEA. The role demands strong communication and problem-solving skills with the ability to explain complex technical issues in a medical operating room context.

The position offers full-time hours, with remote work and occasional domestic/international onsite training. A technical engineering background and multilingual capability are highly valued.

Qualifications

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering with 4+ years' relevant experience
• Fluency in Portuguese, English and Italian (C1/C2)
• Experience with robotics or motion control within a large capital equipment environment
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments
• Experience with analysing technical issues and processes for continuous improvement
• Experience with software troubleshooting

Responsibilities

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed
• Collaborate with other technical service specialists to troubleshoot complex service requests
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects
• Responsible to ensure all documentation/system entries are fully complete promptly
• Focus on remote support, with occasional onsite support / training availability (domestically and international)
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues)

Skills

Portuguese (C1/C2)

English (C1/C2)

Italian (C1/C2)

Education

Bachelor's or Master's degree in Biomedical/ Electrical/ Mechanical Engineering

Job description

Medtronic is seeking a remote Technical Services Specialist for the Hugo robotic system and DS1 platform to support healthcare professionals across EMEA. The role demands strong communication and problem-solving skills with the ability to explain complex technical issues in a medical operating room context.

The position offers full-time hours, with remote work and occasional domestic/international onsite training. A technical engineering background and multilingual capability are highly valued.