Remote Technical Service Specialist, Surgical Robotics

ZOLL Cardiac Management Solutions; Vitoria; Remote; EUR 30,000 - 79,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Job summary

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic system and DS1 platform to support HCP, SUS, and FSE across EMEA. The role emphasizes technical excellence, clear communication, and remote problem solving in a global healthcare setting.

Responsibilities include remote troubleshooting, escalation management, cross-team collaboration, and maintaining complete documentation. Occasional on-site work is possible across international sites; standard hours with an

Qualifications

• Bachelor's or master's in biomedical/electrical/mechanical engineering with 4+ years of relevant experience, or advanced degree with 2+ years; medical degree with technical skills also acceptable.
• Fluency in Portuguese, English, and Italian (C1/C2) is required.
• Experience with robotics or motion control in large capital equipment.
• Highly organized with multitasking and prioritization abilities.
• Experience diagnosing technical issues and driving continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS, and FSE.
• Drive the escalation process and initiate field service support when needed.
• Collaborate with other technicians to troubleshoot complex service requests.
• Perform technical activities with substantial judgment and own improvement projects.
• Ensure documentation and system entries are complete and up to date.
• Remote support with occasional onsite training domestically and internationally.
• Regular hours 8:00–16:30 CET; on-call 7:00–19:00, rotating.

Skills

Robotics experience

Motion control

Software troubleshooting

Technical communication

Education

Biomedical/Electrical/Mechanical engineering degree

Advanced degree with more experience or medical degree with tech skills

Job description

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic system and DS1 platform to support HCP, SUS, and FSE across EMEA. The role emphasizes technical excellence, clear communication, and remote problem solving in a global healthcare setting.

Responsibilities include remote troubleshooting, escalation management, cross-team collaboration, and maintaining complete documentation. Occasional on-site work is possible across international sites; standard hours with an