Remote Surgical Robotics Technical Specialist

Jobgether

Murcia

Remote

EUR 36,000 - 60,000

Full time

6 days ago

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Benefits offered by this job

Medtronic Incentive Plan (MIP)

Flexible benefits package

Job summary

Medtronic seeks a Remote Technical Services Specialist for Surgical Robotics to support Hugo and DS1 across EMEA. You will provide expert remote technical support to healthcare professionals, SUS and FSEs, with occasional on-site work domestically and internationally.

The role emphasizes clarity in communicating complex robotics tech and coordinating problem-solving efforts. We value strong collaboration, analytical thinking, and the ability to manage multiple tasks in a high-stakes medical

Qualifications

Bachelor's or master's in biomedical/electrical/mechanical engineering, or a medical degree with technical skills.
Fluency in Portuguese, English and Italian (C1/C2).
Experience with robotics or motion control in large capital equipment environments.
Highly organized with ability to multi-task and prioritize assignments.
Experience analyzing technical issues and driving continuous improvement.
Experience with software troubleshooting.

Responsibilities

Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE, acting as a liaison between stakeholders and the operating unit.
Drive escalation to resolve customer issues, initiating field service when needed.
Collaborate with other service specialists to troubleshoot complex requests.
Own technical activities with judgment and support continuous improvement projects.
Ensure all documentation and system entries are complete promptly.
Focus on remote support with occasional onsite training domestically and internationally.
Regular hours 8:00–16:30 CET; on-call 7:00–19:00 with rotations.