Remote Technical Service Specialist, Surgical Robotics

Amaris Consulting | Part Of Mantu; España; A distancia; EUR 70.000 - 100.000; Jornada completa

Descripción de la vacante

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic-assisted surgery (RAS) system and DS1 across EMEA. This is a full-time, remote role with occasional on-site visits to domestically and internationally located facilities.

The position requires strong communication skills and the ability to explain complex technical issues to health care professionals, SUS and FSE.

Responsabilidades

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 -

Descripción del empleo

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic-assisted surgery (RAS) system and DS1 across EMEA. This is a full-time, remote role with occasional on-site visits to domestically and internationally located facilities.

The position requires strong communication skills and the ability to explain complex technical issues to health care professionals, SUS and FSE.